Infra Support Delivery Manager

Description Join to apply for the Infra Support Delivery Manager role at Epergne Solutions 4 days ago Be among the first 25 applicants Join to apply for the Infra Support Delivery Manager role at Epergne Solutions Job Role : -Infra Support Delivery Manager Experience : - 10-15 Years Job Roles & Responsibilities : - Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents, changes are responded to in adherence to established processes Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience Identify chronic operational and security issues, and ensure they are managed appropriately Provide overview of operational challenges, risks and opportunities to leadership team Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel Run a daily huddle on CVE assessment, SLA governance and critical/high operation issues. Weekly/Monthly Operational Governance meeting deck preparation and presentation. Maintain an issue log, risk register, enhancement/improvement opportunities. Ensure all the SOPs/Inventory/Master tracker/SLA Reports/Patch Calendar are maintained, reviewed and submitted timely. Enable and Ensure team does cross-skill trainings, doer-checker practices are enabled. Support necessary documents, evidence for internal and external audits. Job Requirements & Skills : - Education : Degree in CS, Information Systems, or equivalent experience Experience : 5+ years in infrastructure operations/delivery leadership Technical Expertise : In-depth knowledge of infrastructure technologies, trends, and strategic planning Proficient in Unix/Linux OS, databases, networking, virtualization, and DWP environments Strong understanding of information systems security Analytical skills for risk assessment, threat identification, and mitigation planning Demonstrated experience in tactical and operational technical execution Able to work independently and drive operational efficiency Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Epergne Solutions by 2x Sign in to set job alerts for “Support Delivery Manager” roles. Service Delivery Manager (Customer Success / Post Sales) Senior Manager -Infrastructure Delivery ,Network and Data Center VP, Delivery Manager (Enterprise Service Management), Technology Group 16173 Technical Service Delivery Manager - High Performance Computing (HPC) Delivery Practice Manager - Engagement Management, ASEAN Professional Services Cloud Service Delivery Manager | 125k Annual DTC Manager (APP Delivery Management) - APAC Senior Project Manager - Information Technology (Cluster Office) Assistant O2O Manager, Delivery Ops - APAC South East Community Development Council, Singapore 1 week ago Consultant / Senior Consultant /Process Project Manager KPMG Delivery Network Audit - Member Firm Enablement Senior Manager Manager Service Delivery