Sales Associate

Overview We are looking for enthusiastic, passionate, dynamic people to join our new retail team in Singapore. The Boutique Sales Associate is a fully engaged individual who is committed to contributing to the success of Buccellati in Singapore, with the ambition to grow with the Maison. If you are looking for an opportunity to enter the world of high jewelry and craftsmanship and you are curious to learn more, this role has a lot to offer. Your mission will be to promote the Buccellati brand image as per the Company’s directives. Your Mission You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftsmanship and innovation in all its creations. You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life. Key Responsibilities Sales performance & customer service: Contribute to the boutique achieving its sales targets; Assist clients with Customer Service needs maintaining the brand's high standards; Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge; Adapt approach according to the client needs and motivations; Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience; Stock management and merchandising: Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock; Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays; Assist in the inventory process, including but not limited to stock counting and special projects as needed; Assist in completing prices changes within the Boutique when required; Boutique operations and cash management: Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register; Adhere to all Company policies, procedures and practices; Implement discounts and gratuities under supervision of Boutique manager; Comply with all safety regulations and Boutique operational procedures including security; Product knowledge & sales techniques: Maintain an awareness of all product knowledge information; Master the Brand's sales techniques as per training received; Attendance to required training; Presentation & visibility: Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines; Report maintenance issues to the Boutique Manager; Represent the Brand by wearing the appropriate provided uniform; Represent the Brand in-store and at local events under the direction of Boutique Manager; Job Profile 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment Ability to work in a fast-paced retail store environment Computer and internet Savvy MS Office experience required Excellent interpersonal and communication skills are required to support and manage diverse and regional client base Confidence in handling high-value transactions; Strong understanding of Customer Service needs and Customer (internal and external) priorities; Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision; Self-Starter with Team-Player approach; Seniority level Associate Employment type Full-time Job function Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry #J-18808-Ljbffr