L3 Application Support Lead

2 days ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Minimum of 8 years in application support, with at least 2-5 years in a leadership or senior L3 role, within a banking or financial institution.
Responsibilities
  • Serves as the point of ownership of L3 support issues
  • Log and track support issues and vendor tickets
  • Maintain offshore support roster, including shift assignments
  • Ensure coverage during holidays, weekend (if applicable) and critical business periods
  • Engage with the product vendor for escalations, product defects, patches, etc.
  • Coordinate with onshore dev teams for bug fixes, config issues, or data alterations
  • Lead root cause analysis sessions and ensure closure of preventive action items
  • Provide timely updates during high-severity incidents
  • Coordinate with system PIC for technical impact and recovery timelines
  • Conduct code reviews for hotfixes, code changes, and technical implementations
  • Validate change artifacts (technical impact analysis, release procedure, test evidence)
  • Prepare change requests, risks assessments and roll-back plan
  • Represent changes (bug fixes, hotfixes, configuration changes) in change advisory board meetings
  • Coordinate scheduling and communications for production deployments across various teams

Requirements
  • Bachelor's degree in computer science or information technology, or a related field
  • Minimum of 8 years in application support, with at least 2-5 years in a leadership or senior L3 role, preferably within a banking or financial institution
  • Professional certifications such as PMP, PRINCE2, or ITIL are highly desirable
  • Experience in managing and/or coordinating with offshore team
  • understanding of incident management, problem resolution and production support process
  • analytical, problem-solving, and good communication skills
  • Hands-on experience in Java development and SQL is a must
  • Hands-on experience in deploying, and maintaining Java cloud-applications on cloud environment is a plus
  • Hands-on experience in Newgen BPM system is a plus
  • Hands-on experience using container platforms like Kubernetes, OpenShift, etc. is a plus
  • Understanding of basic enterprise infrastructure concepts such as Load Balancer, Firewall, API Gateway, High Availability, Monitoring & Logging, etc.
  • Proactive and self-motivated

  • L3 Application Support

    2 weeks ago

    Singapore DXC Technology Full time

    **Posting Title**:Application Development and Support (L3)** We are looking for a proactive and dynamic professional to join our Application L3 team who can design, develop, and provide maintenance and support for a mission critical system. As a successful Java Developer, you should demonstrate good knowledge of industry best practices and proficiency with...

  • Application Support

    4 hours ago

    Singapore INTELLECT MINDS PTE. LTD. Full time

    Key Responsibilities Provide L2/L3 application support for Java-based applications used in banking operations. Troubleshoot and resolve application issues within agreed SLAs. Work closely with business users and technical teams to understand and resolve incidents. Perform basic SQL queries to investigate data-related issues. Document recurring issues and...

  • L2/L3 Application Support

    1 week ago

    Singapore Clps Incorporation Appoints Srustijeet Mishra As Full time

    We are looking for an L2/L3 Application Support with 5+ years of experience to provide L2/L3 support for Java-based applications in the banking domain. The role involves troubleshooting incidents, investigating data-related issues using SQL, documenting workarounds, and supporting deployments and change releases. You will collaborate closely with both...

  • L3 Application Support Engineer

    1 week ago

    Singapore EnviroDynamics Solutions Pte Ltd Full time

    Location- Singapore- Experience- 7-12- Job Type- Full Time**Job Description**: Role : Application Support Engineer I L3 **Role : Application Support Engineer I L3** **Job Scope**: Take ownership of production support ticket assigned from Level 2 team Fix bug by code changes, or provide consulting to Level 2 team on resolutions as necessary Manage changes...

  • Application Support

    4 days ago

    Singapore IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. Remote Work Freelance Full time

    Key Responsibilities: Provide L2/L3 application support for Java-based applications used in banking operations. Troubleshoot and resolve application issues within agreed SLAs. Work closely with business users and technical teams to understand and resolve incidents. Perform basic SQL queries to investigate data-related issues. Document recurring issues...

  • L3 Support Engineer

    2 weeks ago

    Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time $6,000 - $8,500 per year

    L3 Support Engineer (MS SQL, C# .Net, Java) - SingaporeWe are seeking an experienced L3 Support Engineer to join our team, serving as the go-to technical expert for the L2 application support team. This role focuses on troubleshooting, resolving incidents, and enhancing existing enterprise applications — ideal for someone who enjoys deep technical...

  • T24 L3 Support

    1 week ago

    East Singapore Emprego SG Full time

    **Location** - Singapore, East**Job Type** - Permanent**Salary** - $7,000 - $10,000 Per Month**Date Posted** - 6 hours agoAdditional Details **Job ID** - 100823**Job Views** - 1Roles & Responsibilities - Provide L2 support for the RTB team on issues raised by business and technical teams. - To provide 2nd & 3rd level of T24 Core Banking support and work...

  • L3 Support Engineer

    4 weeks ago

    Singapore TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. Full time

    We are growing and urgently seeking L3 Support Engineers specialising in Java Requirements: - 10+ years of experience - Strong sense of ownership and support, as this role requires a strong bearing on running support projects - Must be able to tackle L3 support projects - Strong competency in Java, microservices, etc. - Experience/knowledge in the...

  • L3 Support Engineer

    2 weeks ago

    Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time $6,000 - $8,500 per year

    L3 Support Engineer (C# .Net) - SingaporeWe are seeking a C# Software Engineer to join our team, focusing exclusively on the maintenance and enhancement of existing applications . This role is ideal for engineers who enjoy diving deep into complex systems, resolving issues, and ensuring system stability.You will be responsible for L2 - L3 Support, Bug...

  • Application Support Lead

    5 days ago

    Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Act as the primary owner and single point of contact for all Level 3 (L3) support issues. Record, track, and manage support incidents and vendor tickets through resolution. Maintain and manage the offshore support roster, including shift planning and assignments. Ensure adequate coverage during holidays, weekends (when applicable), and critical business...