Manager, Property Services

Join to apply for the Manager, Property Services role at Frasers Property Limited .

You will be the dedicated liaison for residential buyers and the MCST, from initial handover to beyond. You will lead handovers of keys, support homeowners throughout their Defects Liability Period (DLP), build strong relationships with our buyers through thoughtfully crafted events, and supervise Managing Agent services.

Responsibilities

• Handover & Vacant Possession: lead pre-handover readiness inspections, ensure compliance checks, snag lists, and quality standards are completed; plan and execute key handover process including handover kits, documentation, handover kit preparation and site walkthroughs; coordinate schedules, site access readiness, unit inspections and handover conditions; ensure seamless handover experience and vacant possession delivery aligned with SPA requirements and internal SOPs.
• Customer Support During Defects Liability Period: provide customer services to residential buyers; assist and support defect rectification, log, track, escalate defect issues and coordinate between buyers and contractors; provide regular updates and ensure resolution within agreed timelines; strive for customer satisfaction and positive reviews at DLP closure.
• Buyer Engagement & Events Coordination: plan and execute on-site buyer-centric programs & events; formulate a monthly calendar of events and implementation plan; handle end-to-end event logistics from budgeting, invitations, RSVPs, catering, venue setup and contractor coordination; collect feedback and leverage insights to improve future events, handovers and DLP support; plan and post regular events and celebration content.
• CRM, Reporting & Continuous Improvement: maintain CRM records (handovers, defect logs and resolutions, buyer interactions, surveys); generate regular management reports (handover timelines, DLP progress, event metrics and customer satisfaction results); continually seek waste elimination, green initiatives, and process automation opportunities to achieve standardization with speed and accuracy.
• Managing Agent: oversee the service performances of the respective Managing Agent on the management and maintenance for common areas of the estate up to the conclusion of the 1st AGM; manage and ensure full compliance of the Managing Agent's responsibilities and obligations under the contract; conduct audits on common areas service and facilities every 6 months to ensure routine/preventive maintenance; liaise with main contractor, consultants, Building Surveyor to resolve on the common areas with MCST's (TOP & Post TOP projects); champion monthly meetings with stakeholders to enhance relationships; develop and manage the vendor network; provide inputs for new development from a property management point of view during design review; participate in implementation and enhancement of building services and technology.

Qualifications

• Diploma and/or Degree in Real Estate/Property Management or equivalent disciplines.
• At least 6 years of relevant experience in property/facility management in handling multiple residential/mixed development projects.
• An enthusiastic team player who possesses excellent oral and written communication skills and interpersonal skills.
• Well versed in Building Maintenance & Strata Management (BMSM) Act.
• Ability to work under pressure in a fast-paced environment.
• Strong analytical skills and ability to deliver quality service to stakeholders at all levels.
• Problem solver with good leadership quality and positive attitudes.

Diversity & Inclusion

Diversity brings us closer to the communities we serve. Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Management