Cyber Delivery Manager

2 weeks ago


Singapore Singtel Full time

Join to apply for the Cyber Delivery Manager role at Singtel . Singtel values a vibrant, diverse and inclusive workforce. We strive for non-discriminatory people practices and a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it's like to be with an Employer of Choice. Together, let's create a brighter digital future for all. Overview Take part in delivering cybersecurity services as a trusted advisor to customers, guiding them through their security needs and ensuring effective delivery of MSSP services. Responsibilities Build trust relationships with customer stakeholders at all levels — CIO/CISO, Security Operations Centre Managers, end users, etc. — through open and effective communication. Identify, understand and assess customers' needs, problems and challenges. Make the right recommendations to improve their situation and become their trusted advisor in cybersecurity. Reinforce the value proposition of the MSSP service by understanding the customer environment and identifying additional monitoring opportunities to enhance cybersecurity posture. Work with sales teams on new opportunities and renewal strategies. Plan, oversee and lead projects during onboarding. Create project plans, set deadlines, coordinate activities between teams, and monitor and report progress to key stakeholders. Perform regular cadence meetings with customers during the operational phase to review security posture and service improvement initiatives. Develop customized service delivery reports to enhance insights and value. Handle customer complaints, provide solutions and follow up to ensure resolution. Act as an escalation contact to drive and escalate issues within the organization. Qualifications 3 years of service delivery experience in an MSSP environment or cybersecurity product company. Certification in CISSP, CEH, CISA or CISM is advantageous. Understanding of cybersecurity operations and architecture in an enterprise environment, with exposure to technologies such as firewalls, IPS, Proxy, SIEM, SOAR and EDR. Ability to communicate technical concepts to both technical and non-technical audiences. Active listening, customer needs analysis and the ability to offer creative solutions. Strong written and verbal communication skills. Highly motivated and proactive problem solver who can deconstruct complex problems. Are you ready to say hello to BIG possibilities? Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career#J-18808-Ljbffr



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