IT APPLICATIONS SUPPORT EXECUTIVE

1 day ago


Singapore I Can Read Full time

Responsibilities User Support : Acts as point of contact for users facing issues related to internal application. Customer Service : Ensure all users interactions are handled professionally and emphatically. Ticket Management : Record, prioritize and manage incident requests in the ticketing system. Ensure timely follow-up and resolution of tickets. Problem Solving : Analytical mind to resolve complex issue and elevate where appropriate. User Training : Ability to create and conduct training on the usage of application proficiently. Documentation : Create and maintain user-friendly guide related to the application. Cross Department Collaboration : Must be comfortable to collaborate with all departments to share insights and solution to an issue. Process Improvement : Continuously assess and improve the efficiency of support workflows. Desired Attributes Emphatic and Customer Focussed : A genuine desire to help others and stay calm under pressure when dealing with any user. Team Oriented : Actively collaborate and assist colleagues towards team goals. Detail Oriented : Thorough and meticulous in documenting all incidents, troubleshooting and resolution steps. Adaptability : Ability to adopt new technologies and processes. Analytical Thinking : Able to identify patterns in issues and suggest preventive measures. Strong Communication Skills : Active listening skills and ability to communicate clearly to non-technical users. Key Requirements Possess at least Diploma in IT or Business Management, with at least 2-3 years of experience. Possess good interpersonal and communication skills. Shows drive, integrity, sound judgment, adaptability, creativity, self-awareness and an ability to multitask and prioritize. Takes ownership and accountability for assigned work. #J-18808-Ljbffr



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