eBusiness Operations Specialist

About Cytiva Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‐saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you can continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Role Overview The eBusiness Operations Specialist for Cytiva is part of the eBusiness Team located in Singapore and will be on‐site. The position is responsible for ensuring that the daily eBusiness Operations processes run smoothly and for working with the expert eBusiness team of 10 employees across the world. What You Will Do Maintain high level of operational uptime: Answer queries related to eBusiness solutions from internal and external parties; manage generic system setups (e.g. PDF invoicing), daily reporting activities (e.g. stuck orders), and other system setup related activities (e.g. access management, Customer Master updates); monitor integrated/EDI platforms, transaction flows in & out; create and maintain KPIs and dashboards; troubleshoot as needed. Provide day‐to‐day portal and vendor support: All invoices are uploaded daily to portals (i.e. Coupa, Ariba, Tungsten or any other e‐Billing portals); work with customer support to answer portal invoice or other document type queries; handle eBilling rejection notifications; deal with monthly vendor billing processes (PO creation, monthly invoice receipting, dealing with Accounts Payable related queries). Identify issues leading to failed or delayed invoice delivery or other transactional failures (non‐touchless orders), perform associated investigation, provide resolution if possible and/or funnel to respective teams where appropriate to improve overall e‐Invoicing cycle performance (communicate improvement opportunities to the wider e‐commerce team for awareness). Demand funneling: capturing, coordinating and working cross‐functional to support with business case creation and project preparation. Participate in small to medium complexity projects if needed. Partner with Customer Service, Accounts Receivable members and leaders to drive process and operational rigor (creation of user guides, guide internal users concerning eBusiness processes, identify opportunities to minimize manually touched electronic orders). Who You Are Minimum 1 year of experience working with B2B eCommerce and/or eProcurement systems (EDI, Coupa, OB10/Tungsten, Jaggaer, Ariba, SOA B2B, BOOMI, etc.) with understanding of how the business processes for the Procure to Pay cycle works and is implemented. Self‐confident, strong numeracy skills and data entry & management experience. Desire for effective input and improvement while building a career for yourself. Demonstrate accuracy, attention to detail and problem‐solving abilities. Confident in working with high volumes of data within short deadlines to a high degree of accuracy. Able to multitask and work well under pressure. A team player with good communication skills, effective planning, and organizational skills. Additional Experience Knowledge and experience writing SQL queries in Oracle SQL Developer. Low to medium level of experience with Salesforce is a plus. Fluency in another foreign language is a plus. Benefits Join our winning team today. Together, we’ll accelerate the real‐life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit #J-18808-Ljbffr