Delivery head
2 weeks ago
Overview Delivery Head role at R Systems. The candidate will be responsible for the successful delivery of Microsoft Dynamics ERP/CRM/BI/Data & AI projects based in Singapore. The ideal candidate will have extensive experience in managing large-scale Dynamics 365 implementations across multiple domains and clients. Responsibilities Oversee multiple concurrent projects, manage client relationships, support sales proposals, and handle escalations to ensure successful delivery and client satisfaction. Work closely with internal R Systems and client stakeholders from requirements gathering through full implementation; encourage and sustain delivery of quality work. Identify and implement continuous improvement initiatives, processes, and tools to enhance productivity, efficiency, issue resolution, and cost. Provide delivery oversight and governance across multiple engagements, ensuring adherence to quality and compliance standards. Collaborate with clients, internal stakeholders, and cross-functional teams to define project goals and deliverables. Ensure detailed project work plans, change management plans, traceable requirements, controls, governance structures, and monitoring to achieve on-time, on-budget, quality outcomes. Manage R Systems and subcontractor staff assigned to the project. Work with pre-sales and solutioning teams to support RFPs, proposals, and client presentations. Lead continuous improvement initiatives in delivery processes, team performance, and client satisfaction. Track KPIs and project metrics, and report to senior leadership and stakeholders. Required Skills & Experience 15+ years of IT experience with at least 8+ years in Microsoft Dynamics 365 CRM and/or ERP project delivery roles. Proven track record of managing multiple Dynamics 365 projects across various industries. Strong understanding of Microsoft Dynamics 365 modules (e.g., Sales, Customer Service, Finance, SCM). Experience in project delivery methodologies such as Agile and Waterfall. Solid knowledge of project financials, budgeting, forecasting, and resource management. Demonstrated experience in managing client relationships and handling escalations effectively. Strong interpersonal, negotiation, and communication skills. Ability to collaborate with technical and non-technical stakeholders, including executive leadership. Experience supporting RFPs/proposals and leading client workshops or demos. Preferred Qualifications PMP, PRINCE2, or relevant Project Management certification. Microsoft certifications in Dynamics 365. Experience with Azure and Microsoft Power Platform is a plus. Prior experience working with regional or global delivery models. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at R Systems by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Head of LaaS
1 week ago
Singapore Delivery Hero Full time $150,000 - $250,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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