IT Desktop Support

15 hours ago

Singapore Singtel Group Full time

Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?
With us, you'll be able to make it happen.
NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What we do
We bring people and technology together.
We advance communities and transform industries.
We're searching for a
IT Desktop Support
to be part of our diverse team of talent here at NCS
If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you
What we seek to accomplish together:
This position provides the desktop support for the first contact point for customers. You will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses, and operations comply with standards.
Responsibilities:
Perform Desktop Support services to users.
This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging.
Perform asset inventories.
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
Create and update work instructions (where necessary).
Document standards and procedures (where necessary).
A little about you:
Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
Possess at least one (1) of the following certifications or their equivalent:
CompTIA A+;
CompTIA Security+;
CompTIA Network+;
Microsoft Certified: Windows Client;
Microsoft Certified: Managing Modern Desktops.
Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tools will be added advantages.
Demonstrate knowledge in the support of workstations and related components.
Good verbal and written communication skills.
Ability to prioritize effectively and work with a sense of urgency.
Effectively communicates with teammates and managers.
About NCS Group
We want to create the extraordinary and impact millions of people every day.
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.
We want to invest in you
Great work is never done alone, and that's why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.
We're here to make the extraordinary happen.
Learn more at and our LinkedIn Career site.
All profiles are handled with the highest level of confidentiality.
#J-18808-Ljbffr

  • Desktop Support Engineer

    4 days ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...

  • Desktop Support Engineer

    1 week ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10,...

  • Desktop Support Engineer

    4 days ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10,...

  • Desktop Support Engineer

    3 days ago

    Singapore Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to...

  • Desktop Support Engineer- Singapore

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    4 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive...

  • Desktop Support Engineer

    4 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...

  • Desktop Support Engineer

    1 week ago

    Singapore Total IT Global Full time

    **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...

  • Desktop Support Engineer- Collyer Quay

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor agnostic...