Product Success Analyst

2 weeks ago

Singapore Clarksons Full time

Company Overview Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at Role Summary We are seeking a dynamic Product Success Analyst to join the IT Support team, with a particular focus on the APAC region. This hybrid role blends user onboarding, product training, support, and business analysis. The successful candidate will play a critical role in the adoption and evolution of our core broking platforms by acting as a bridge between users and our product teams. This role is pivotal in embedding product expertise across our APAC offices while strengthening feedback loops into product development. Key Responsibilities Onboarding & Training Develop and deliver training content focused on broking core applications Onboard new users across the APAC region and provide refresher training to existing staff. Build a scalable, consistent repository of product documentation and training materials, in collaboration with Product, L&D, and Marketing teams. Stakeholder Engagement & Support Establish strong working relationships with APAC stakeholders Provide second-line support for broking applications, aligning with local IT teams and global support frameworks. Act as the go-to contact for APAC-based user feedback, support queries, and training needs. Product Collaboration Collaborate with product managers and development teams to relay requirements gathered directly from regional users. Translate user needs into well-structured documentation such as user stories, change requests, and wireframes. Lead or support testing efforts and UAT sessions with brokers to validate upcoming changes. Contribute to the strategic direction of the Broking toolset by prioritising and refining feature ideas and enhancements. Documentation & Continuous Improvement Help drive a new approach to support documentation including user guides, quick-reference sheets, and in-app help content. Contribute to an iterative improvement process by monitoring product adoption and identifying areas for optimization. Skills & Experience Required Strong experience in or exposure to broking or shipping operations. Proven ability to deliver training, provide user support, and engage business stakeholders. Excellent communication and interpersonal skills. Highly organized with a proactive approach to problem-solving. Comfortable gathering and documenting product requirements. Preferred Experience working in product, support, or onboarding roles within digital tools or enterprise platforms. Familiarity with Jira, Confluence, or other product management and support tools. Exposure to Agile methodologies and user-centric design approaches. #J-18808-Ljbffr

  • Product Success Analyst

    4 days ago

    Singapore calibr:e Full time

    Get AI-powered advice on this job and more exclusive features. At calibr:e , we’re not your traditional recruiters. We don’t just fill roles—we build careers and help businesses thrive by connecting the best talents with the right opportunities. Our team is made up of seasoned industry professionals and highly experienced headhunters, blending deep...

  • Client Success Analyst

    1 week ago

    Singapore Intapp, Inc. Full time

    Client Success Analyst page is loaded## Client Success Analystremote type: Hybrid (Partially Remote)locations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R Client Success Analyst -- Hybrid out of Singapore The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user...

  • Client Success Analyst

    2 weeks ago

    Singapore IntApp Full time

    Client Success Analyst - Hybrid out of Singapore The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in Singapore. The analyst will ensure all high...

  • Client Success Analyst

    7 days ago

    Singapore Intapp Full time

    Client Success Analyst-- Hybrid out of Singapore The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in Singapore. The analyst will ensure all high...

  • Product Success Analyst

    17 hours ago

    Singapore CLARKSONS SINGAPORE PTE. LIMITED Full time $90,000 - $120,000 per year

    Company OverviewClarksons is the world's leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.To understand...

  • Analyst, Customer Success

    1 week ago

    Singapore American Bureau of Shipping (ABS) Full time

    The Customer Success Analyst is responsible for supporting the effective implementation, rollout, and ongoing management of the Gainsight platform. The integration of Gainsight is one of the first of many new initiatives surrounding the development of a holistic Customer Success organization. This role is an important piece of ABS Wavesight’s...

  • L2 Service Desk Analyst

    2 weeks ago

    Singapore Product and Technology Full time

    **Job no**: 521741 **Brand**: Product and Technology **Work type**: Full time **Location**: Singapore **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and...

  • Product Success Analyst

    2 weeks ago

    Singapore Clarksons Full time

    **Company Overview** Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique. **Role...

  • Product Data Analyst

    2 weeks ago

    Singapore FORIS ASIA PTE. LTD. Full time $90,000 - $120,000 per year

    Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the role We are looking for...

  • Product Success Associate

    1 week ago

    Singapore Jigsaw Full time

    **About us**: At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms. Jigsaw...