IT Service Management Representative

6 days ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

Roles & Responsibilities Job Description We are seeking an experienced and proactive IT Service Management Representative to oversee the delivery and operational excellence of our IT production systems and services. The ideal candidate will ensure service continuity, manage risks, and maintain client satisfaction by adhering to service management best practices and frameworks such as ITIL. You will play a critical role in supporting the infrastructure service management lifecycle , ensuring production systems are available, reliable, and optimized. This role requires both technical and operational expertise, as well as strong analytical and problem-solving skills. Key Responsibilities Manage the delivery of IT production systems and services , ensuring uptime and performance targets are met. Support the infrastructure service management lifecycle , from design to implementation and continuous improvement. Ensure client satisfaction through effective service delivery and communication. Identify and manage risks to services , implementing mitigation plans to ensure service continuity. Provide operational support to ensure production systems, applications, and devices remain online and functional. Work independently and develop subject matter expertise in assigned service areas. Actively participate in team discussions and contribute to innovative solutions for work-related challenges. Monitor and analyze service performance metrics to identify areas for improvement. Collaborate with cross-functional teams to ensure seamless service integration and delivery. Drive continual improvement initiatives to enhance IT service quality and efficiency. Requirements 2–4 years of relevant experience in IT service delivery or service management. Strong understanding and working experience with multi-tier applications, data-streaming technologies, Java, Pega, and Elasticsearch. Proficiency in Service Management Framework Design and Implementation. Advanced proficiency in Incident Management, Configuration Management, and Release Management. Experience monitoring and improving service performance metrics. Ability to identify risks proactively and develop mitigation strategies. Excellent communication and stakeholder management skills. Must-Have Skills ITIL Foundation certification preferred. Proven hands-on experience with:Incident ManagementProblem ManagementChange ControlService Request ManagementService Desk OperationsContinual Service ImprovementInformation Security Management Tell employers what skills you have Management SkillsIT Service ManagementOperational ExcellenceService ManagementRelease ManagementClinical TrialsProblem ManagementService DeskConfiguration ManagementChange ControlInformation Security ManagementITILJavaStakeholder ManagementIncident ManagementService Delivery

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