Accommodation Coordinator
3 days ago
Job Responsibilities:
Source for accommodations and deal with housing agents or dormitory operators including negotiation for the best rental and renewals.
Manage assignments of housing or dormitories with Area/Operations Managers to achieve and optimise occupancy rates.
Control, manage, and optimise all costs and expenses management with Area/Operations Managers.
Coordinate and liaise with HR Business Partner (HRBP) and/or Area/Operations Manager assigned to work with the Accommodation Coordinator on all accommodation matters and issues.
Brief tenants on house rules, terms and conditions, and proper maintenance of accommodation during tenure.
Provide a schedule and be involved in quarterly inspection of foreign workers’ accommodation with Operations and preparation of reports to submit to Area/Operations Managers, Operations Director, and Head, HR/HR Manager.
Take disciplinary action against non-compliance, if necessary, with Area/Operations Manager.
Prepare payment requests for housing deposits, rental for renewals or new units, and for any handyman repairs through HRBP.
Notify tenants to pay for utilities and show proof of payment to the landlord on a monthly basis.
Assist in opening new SP accounts for new properties.
Review tenancy agreements with housing agencies and meet the landlord to update on HDB portal through HRBP when there is a change in workers' particulars, obtaining endorsement from Area/Operations Manager before seeking approval from Head, HR & Admin.
Assist in stamping of tenancy agreements for all units through housing agencies.
Handle and take over property, including taking videos and photos of the property.
Arrange to purchase mattresses with bed frames for tenants, including preparation of payment requests with Finance.
Arrange cleaning if tenants did not clear up after moving out, including preparation of payment requests with Finance.
Arrange disposal of leftover items that tenants did not clear up after moving out, including preparation of payment requests or processing any deductions from the deposit by the landlord and back charge to the operations site.
Safekeeping of landlord keys in the key press, including assisting to provide keys to tenants in the event of lost keys.
Prepare service charge fees for tenants who request replacement of lost keys through HRBP.
Position Requirements:
Knowledge of on and off-boarding of dormitories and housing.
Active listening skills/commitment to fully understanding the stakeholder’s point of view.
Ability to communicate difficult and complex housing choices to internal stakeholders and address processing challenges.
Ability to maintain a non-judgmental, non-reactionary, and non-defensive communication style during challenging discussions.
Exceptional personal skills that permit the candidate to work with a diverse community and build collaborative relationships with various stakeholders.
Critical thinking skills that enable the candidate to make sound judgments in developing and time-sensitive situations.
Ability to responsibly prioritize competing tasks while following through in a timely manner.
Ability to meticulously follow proper record-keeping/reporting protocols.
Ability to follow direction from the HR Manager or Area Manager.
Ability/Desire to work cooperatively as a team with all stakeholders.
Availability to occasionally work evenings, weekends, and/or on-call hours during emergencies.
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