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Expert Technical Architect
2 weeks ago
Technical Solutions Expert
We are seeking a driven professional to provide expertise and support in adopting, renewing, and maximizing value from our ServiceNow investment.
Key Responsibilities:
- Demonstrate empathy for the customer and genuine passion in helping them succeed.
- Influence and consult with sponsors/stakeholders in solving business process and/or technical problems.
- Gather requirements, create process mapping documentation, and review customer architecture.
- Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
- Lead the design and development of complex solutions and integrations aligned with business needs and industry best practices.
The ideal candidate will have 10+ years of experience in customer-facing implementation/delivery roles, leveraging or critically thinking about AI integration, and deep domain knowledge in Customer Relationship Management.
What You Will Get To Do:
- Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow.
- Guide cross-functional teams through the full lifecycle of ServiceNow projects.
- Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs.
Qualifications:
- 10+ years of experience in customer-facing implementation/delivery roles.
- Deep domain knowledge in Customer Relationship Management.
- Industry domain expertise preferred in Telecommunications, Banking/Financial Services, Healthcare, Retail, Manufacturing, Government, Field Services, etc.
