Project Logistics Customer Excellence SupervisorProject Logistics Customer Excellence Supervisor

2 days ago

Singapore Kuehne + Nagel AS Full time

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules contribute to your team's success and provide meaningful moments for people around the world. Your attention to detail supports colleagues in performing at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

You will be part of our Customer Excellence team, applying your expertise and skills to deliver Customer and Operational Excellence.
Your primary objective will be to lead a team of specialists across multiple accounts, ensuring high customer satisfaction through organizing and supervising all orders.
You will also identify and execute opportunities to increase revenue.

What we would like you to bring

  • Ensure high levels of productivity are maintained, identify tasks for centralization and automation, and work with key stakeholders to transition such tasks.
  • Maintain accurate data quality, ensuring all systems are updated promptly.
  • Ensure team members are skilled through training in industry knowledge, customer care, processes, and systems.
  • Identify opportunities to grow business within customer portfolios and work with stakeholders to develop and execute growth plans.
  • Complete all required administrative tasks timely, including documentation, billing, vendor invoices/ebills acknowledgment, and weekly forwarding sub-ledger (FSL).
  • Act as the escalation point for corrective actions to prevent customer complaints and report incidents and hazards as per instructions.
  • Monitor operational performance of suppliers (including HSE compliance), implement corrective or preventive actions, and escalate to management if needed.

What's in it for you

As an employer, Kuehne+Nagel promotes equal opportunity and values diversity, including people with disabilities. We believe you can make a valuable contribution to our team and look forward to your application.

Who are we

Logistics impacts everyday life—from the goods we consume to healthcare. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and significant moments worldwide.

As a global leader with a strong heritage and vision to move the world forward, we offer a stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable solutions, or supporting communities, your career will contribute to more than you imagine.

Please note that placement agencies should not submit unsolicited profiles. Candidates submitted without prior agreement will be considered property of Kuehne+Nagel, and no fees will be paid.

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