Enrolment Specialist
2 days ago
Role:
Enrolment Specialist (Sales Person)
Location:
Tai Seng, Singapore
Our client offers infant care and preschool programs for children. Their mission is to provide a world-class holistic learning space where children discover their love for learning. They are currently teaching about 500 children across 10 schools in Singapore. Our client is expanding rapidly and is looking for an Enrolment Specialist to look after all the brands and join their HQ team.
Responsibilities:
Serves as point of contact and coordinates support to the prospective parents, including, but not limited to Centre Admins, Centre Principals, Teachers, and Management.
Handles phone calls and emails from prospective parents.
Answers application and enrolment inquiries from prospective parents.
Assists families with enrolment queries and admissions procedures, including discounts and withdrawal policies.
Ensures families are aware of a detailed breakdown of our client’s fees and any other additional information.
Monitors and supports regular communications with families, including face-to-face and/or virtual family engagement sessions for parents and community members.
Organises and inputs information into a log for sharing with Centre Admins and reporting to Management.
Plans and coordinates with Management for events and other important dates.
Manages our client’s marketing campaigns for enrolments, including support and collection of information for various websites, Parent websites, and social media platforms (FB/Instagram).
Organises, supports, and/or facilitates our client’s Open Houses.
Organises Parent Activities such as in-condo events, coffee meets, café meet-ups, etc., to engage prospective parents to join our client.
Minimum Requirements:
Diploma/Degree preferred with at least 1 year of relevant experience.
Good communication and interpersonal skills.
Excellent spoken and written English as most families will speak English as the common language (Chinese will be an added advantage).
Sales, Customer Service, and Marketing knowledge will be an added advantage.
Must be able to handle a high volume of transactions.
Able to work under pressure to meet deadlines.
Must be alright to work on occasional Saturdays (Open House/School Events/Coffee Meets, etc.).
Able to work as a team player and willing to learn.
Meticulous with a good level of accuracy and attention to detail is a must.
Proficient in Microsoft Office (Excel, Word) preferred.
Benefits:
Attractive Performance Bonus.
Health Insurance (Hospitalisation and Outpatient - GP & Specialist).
Diverse Staff Welfare Benefits (Awards & Recognition, Staff Retreats, Celebrations).
A friendly atmosphere & supportive colleagues are the core of our diverse and dynamic team.
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