Sales & Service Support Executive, HSR

4 days ago

Singapore Hermes International Full time

Main Responsibilities Back Office Customer Service Management Management and follow‐up of Customer Services Manage services to customers (customer contact and complaints handling, follow‐up in relevant store IT tools, etc.)Be responsible for the quality of follow‐up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)Be a real partner to sales team to optimize and simplify the back‐office follow‐up of those services Performance follow‐up and continuous improvement on Customer Services Be responsible for the business performance of all service‐related operations Monitor conversion rates and average duration for reservations and customer requests Monitor lead times at each relevant step of the aftersales & repair life cycle Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store Internal Control & Procedures Till Control Support till activities only if needed Stock Control Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies Compliance and knowledge on internal procedures Manage the store archiving for relevant documents, following local and group internal control rules Be responsible for the application of procedures related to internal control and health & safety Support sales teams through the use of digital tools and be the store’s key user on Service‐related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue Store Team Administration Store Admin Assist in managing the staff rotas to optimize sales floor coverage Coordinate with external agencies to plan external/temporary staff Manage and organize internal communication Store orders Be responsible and supervise the allocation of staff uniforms Organize the supply of office stationery, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing Follow‐up on general costs Maintenance & Security Be responsible for store day‐to‐day maintenance and coordinate with suppliers/office to ensure timely intervention Manage internal and external security agents Requirements & Capabilities Passionate about retail and luxury Significant previous experience in an administrative / operations position, preferably in a Retail environment Organized, rigorous, and reliable, able to organize his/her work autonomously and to anticipate Service and customer‐oriented with excellent communication skills Proficient with Excel / IT tools Team player Language requirements: fluency in English is mandatory (written and oral)Store‐based environment Seniority level Entry level Employment type Full‐time Job function Sales and Business Development Industries Retail Luxury Goods and Jewelry #J-18808-Ljbffr

  • Senior Automation Engineer

    2 days ago

    Singapore Pfizer Full time

    Senior Automation Engineer - AMPS page is loaded## Senior Automation Engineer - AMPSlocations: Singapore - Tuastime type: Voltijdsposted on: Vandaag geplaatstjob requisition id: ## Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.# # **Why Patients Need You**Whether...

  • Senior Automation Engineer

    2 weeks ago

    Singapore Pfizer Full time

    Description Join to apply for the Senior Automation Engineer - AMPS role at Pfizer Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore. Overview Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or...

  • Sales Designer

    3 days ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Sales Designer / Project Manager Date Listed 14 May 2025 Job Type Experienced / Senior Executive - Full/PermFree/ProjIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Architecture / Interior Design Industry Design Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Senior Automation Engineer

    2 days ago

    Singapore Pfizer, S.A. de C.V Full time

    We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about...

  • Office Manager

    3 days ago

    Singapore AMP Design Co Pte Ltd Full time

    Company AMP Design Co Pte Ltd Designation Office Manager Date Listed 14 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Part/TempIntern/TS Job Period Immediate Start, For At Least 6 Months Profession Admin / Secretarial Industry Architecture Location Name Kallang Avenue, CT Hub, Singapore Address 2 Kallang...

  • Sales Support Executive

    4 days ago

    Singapore Executive Integrity Full time

    Job title: Sales Support Executive - Offshore & Maritime, APAC Location: Singapore Who are we recruiting for? A winner in the maritime IoT technology space, delivering innovative solutions for offshore wind, crew

  • Manager, Health Services Research

    1 week ago

    Singapore CHANGI GENERAL HOSPITAL PTE LTD Full time

    **STATEMENT OF PURPOSE The Manager is a specialist in a specific area of health services research (HSR) with good understanding of the broad HSR landscape and trend. The Manager will offer both technical & administrative leadership and work closely with other members of a multi-disciplinary team to conduct research, particularly in his/her field of...

  • Sales Associate, HSR

    2 weeks ago

    Singapore Hermès Full time

    Description Responsible for all the daily store operational duties, sales activities related to selected product categories, and delivering exceptional client service. Establish and maintain relationships with clients, keep them informed on new products or services, and handle client enquiries and concerns. Key responsibilities include executing sales plans,...

  • Sales Supervisor, HSR

    2 weeks ago

    Singapore Hermès Full time

    Description Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations. Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships. Key responsibilities include: Identify and handle client enquiries, concerns, and complaints Ensure store...

  • Sales Support Executive

    1 week ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    **Responsibilities**: - Provide administration support to sales and reservation team (hybrid role) - Handle telephone enquiries - Ensure all reservation details are entered timely and accurately into the system. - Organized and maintain an up-to-date filing system - Perform other ad-hoc admin duties **Requirements**: - Min O Level Qualification or...