Associate Director

2 days ago

Singapore Aon Full time

Overview
Associate Director, Client Relations at Aon. The Associate Director will work closely with the team leader or independently with minimal supervision to manage allocated accounts. The role includes direct client relationships with revenue > $50K and acting as the main point of contact for all clients under their care. The Associate Director will engage with internal and external collaborators at all levels to champion client initiatives and deliver distinctive client value in line with the Aon United Blueprint strategy.
Responsibilities
Build and maintain strong relationships with current clients; seek growth initiatives.
Support new business efforts; assist with sales pitches to implementation for the first year, especially for Tier 1-3 clients.
Coach and mentor client-facing colleagues across client servicing, broking, and related units serving mutual clients.
Foster a high-performing team by aligning with Aon's core values and providing consistent feedback.
Support revenue-generating projects and client value propositions; manage multiple tasks with high-quality results.
Conduct market intelligence and discovery meetings to understand client needs and align Aon value propositions; monitor competitors to inform strategy.
Consulting Capabilities
Strong listening, critical thinking, creativity, analytical skills; ability to engage in strategic thought leadership with clients and internal teams.
Knowledge of insured and non-insured programs; experience in flexible benefits consulting, plan design, implementation, benchmarking, and M&A-related benefits harmonization.
Ability to champion client initiatives within the Aon United Blueprint Strategy and related programs (Aon Client Promise, TBS Explorer, Aon Pulse, Aon Care, Wellbeing Solutions, Voluntary Benefits, etc.).
Service Delivery
Maintain professional relationships with internal collaborators across local, regional, and global teams.
Support client activities and meetings; prepare and follow up on reports, minutes, and communications with Client Servicers.
Build and maintain relationships with external vendors and providers aligned with growth strategies.
Ensure collaboration between Client Relations and other functions (Broking, Claims, CoE, Flex, Admin, Legal) to deliver distinctive client value.
Aim for year-over-year profitability of client portfolios; steer at-risk accounts back to profitability.
Deliver timely, high-quality services aligned with client expectations to build trust.
Identify service gaps and implement robust solutions to improve satisfaction.
Monitor

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