Associate Director, Process Management

2 weeks ago

Singapore Singtel Full time

Join to apply for the Associate Director, Process Management role at Singtel An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say..."Hello BIG Possibilities". Responsibilities Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc, for 5 and more products. Act as SME to advise Product Managers on the product processes. Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework. Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps. Monitor process execution and performance outcomes and measure against KPI targets. Work with relevant Enterprise stakeholders to identify and prioritize improvement initiatives, including stakeholders from other Singtel Singapore functions e.g Networks. Define and manage the automation blueprint to address process gaps and/or optimize E2E process performance. Ensure alignment and synergy across the suite of automation initiatives. As the digital catalyst, actively source for digital enablers to solve process issues. For digitalization / automation initiatives driven by EP, act as the Business Project Manager and/or Business Analyst to ensure the E2E solution across the various IT platforms, is fit for purpose. Advise the development team on matters related to stakeholders e.g. UAT planning, requirements coverage etc. Skills For Success At least 15 years relevant experience. Working knowledge of Lean & Six Sigma concepts. Process and value stream mapping. Keen eye for detailed process steps & identification of gaps/opportunities. Working knowledge of technologies / digital capabilities to automate or optimise processes. Certified LSS Black Belt. Certified Project Manager. Ability to engage at Directors and above level and influence the change agents/leaders. Ability to build strong relationships with stakeholders. Good oral and written communication skills. Ability to effectively facilitate workshops & achieve set objectives. • Seniority level: Mid‐Senior level • Employment type: Full‐time • Job function: Management and Manufacturing • Industry: Telecommunications #J-18808-Ljbffr

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