Business Travel Consultant

2 days ago

Singapore atlanta events & corporate travel consultants Full time

Reporting to: OPERATIONS LEAD/MANAGER
Position Type:
SINGAPORE ,
OFFICE-BASED
Reed & Mackay delivers service-led corporate travel, people focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other.
PRINCIPLE RESPONSIBILITIES:
Provide a dedicated service to a portfolio of corporate clients
A desire to always exceed client expectations
To demonstrate proactive thinking when providing travel solutions
Ensure Duty of Care when creating the travel itineraries for the guests
Provide added value to clients through specialist supplier relationships
Exceptional communication skills with timely responses to calls and emails
Quality Control across all aspects of our procedures and processes
Able to provide the most cost-effective solutions using all available sources
To always comply with the clients travel policies and guidelines
To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation,visa, insurance, ferry, translation services etc.
To meet all deadlines as required, internally or client driven SLA's
To adopt a learning attitude and attend relevant training / coaching as required
Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
Reach the revenue and profit targets by creating income opportunities
CORE SKILLS REQUIRED:
Has achieved a continuous record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing
Fully conversant with one or all GDS systems
Have a 'team player' approach to an office environment
Experience in using MS Word and Excel software packages
Excellent interpersonal skills
Sound knowledge of the Corporate Clientele / Oil & Gas industry
Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
Understanding of crew rotation and crew sheets
Ability to monitor and manage hotel allocations
Fully conversant in Passport and visa requirements and processing
DESIRED BEHAVIOURAL ATTRIBUTES:
Ability to develop and maintain strong relationships with colleagues, clients, and suppliers alike (positive people skills)
Efficiently able to coordinate resources to support your sales activities (organisational agility)
Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)
INTERNAL RESPONSIBILITIES:
Responsible for compliance to Reed & Mackay's certification programmes and policies.
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