Lifestyle Concierge
2 weeks ago
Job Summary:
We are seeking passionate individuals with a keen interest in luxury lifestyles and exceptional guest service to join our team as a Lifestyle Concierge. This role requires efficient processing of membership applications, maintaining confidentiality, and ensuring compliance with company policies.
Key Responsibilities:- Application Processing & Member Records:
- Efficiently process new membership applications
- Maintain accurate updates to member records
- Maintain strict confidentiality while ensuring compliance with company policies and procedures
- Communication & Engagement:
- Regularly update members on policies, upcoming events, promotions, and offerings via newsletters, invitations, and reminders
- Promote member-exclusive events, fostering engagement through personalized communication strategies
- Special Requests & Event Coordination:
- Handle special member requests, such as booking reservations, arranging private events, and providing tailored recommendations for an exceptional experience
- Ensure seamless event execution, from initial inquiry to final follow-up, while exceeding member expectations
- Member Relations & Issue Resolution:
- Address member concerns, complaints, and feedback with professionalism, offering timely and satisfactory resolutions to maintain high satisfaction levels
- Financial Management & Transactions:
- Oversee membership fee collections and process payments accurately
- Keep thorough financial records of dues and transactions, ensuring transparency and accountability
- Reservations & Facility Management:
- Manage dining, event, and facility reservations, ensuring real-time system updates and accuracy
- Ensure all service areas maintain exceptional standards of cleanliness, comfort, and luxury
- Member Experience Optimization:
- Continuously assess opportunities to enhance the overall member experience and encourage active participation in events and activities
- Ensure the concierge desk consistently provides top-tier service, aligning with the organization's high standards
- Record Keeping & Tracking:
- Maintain detailed records of member interactions, membership statuses, and guest visits for streamlined tracking and future reference
Requirements:
- Tertiary education preferred
- Pleasant personality, well-groomed, with excellent communication skills
- Minimum 2 years of relevant experience in the hospitality, travel (e.g., airlines) industry, or a customer service-focused role
- Resourceful, independent, with strong initiative and drive
- A team player with excellent hands-on multi-tasking abilities
- Strong interpersonal skills
- Work experience in Singapore and/or the APAC market is essential
- Knowledge of luxury lifestyle is preferred
- Willingness to work shift hours, including weekends and public holidays
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