Service Engineer

3 days ago

Singapore ZwickRoell in Indonesia Full time

Overview
Service Engineer - Singapore at ZwickRoell. Location: Singapore. The Service Engineer will provide the best and timely services to customers, ensuring a seamless service experience with a strong focus on customer orientation. The role involves installation, commissioning, user training, troubleshooting, repair, calibration and maintenance services for ZwickRoell products. Working independently, the engineer will utilize technical expertise and problem-solving skills to deliver effective solutions that maximize customer satisfaction and build long-term trust.
Responsibilities
Maintenance & Calibration: Carry out regular preventive maintenance of ZwickRoell machines and instruments; perform onsite calibration of load, extension, Xflow, and impact testing machines; prepare and deliver calibration certificates accurately and on time to calibration laboratory.
Installation, Commissioning & Training: Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments; provide user training on proper usage and handling of ZwickRoell instruments.
Troubleshooting Support: Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components; determine scope and nature of faults in consultation with in-house technical support and advise customers on corrective actions including necessary spares, consumables, and accessories.
Documentation & Reporting: Submit timely and accurate service reports, checklists, and installation/calibration documentation; conduct site survey visits for new machine delivery & erection; fully utilize CRM system to document customer cases.
Planning & Coordination: Plan and execute prompt customer visits in consultation with Service Coordinator; coordinate with internal teams for smooth service execution.
Other Duties: Perform any other ad-hoc duties as assigned by the Regional Service Manager.
Education, Experience & Requirements
Education
Diploma / Bachelor degree in engineering (Mechanical / Automation / Mechatronics).
Experience
Min 2 years of experience in material testing machines and instruments; working experience in measurement and analytical instruments or materials testing is preferred.
Requirements
Knowledge of materials testing and properties of materials
Basic knowledge of mechanics, hydraulics and pneumatics
Experience in customer support activity of materials testing machines
Proficiency with software
Good communication skills
Goal-oriented with a flexible approach to work under pressure
Willing to undergo continuous re-training
Proficiency in English and an Asian language (Mandarin, Korean, etc.); German language would be advantageous
70% travel requirement
Interested? Please email your detailed curriculum vitae to: Short-listed candidates will be notified. Please visit to know more about the company.
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Industrial Machinery Manufacturing
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