Service Engineer
4 days ago
Overview Service Engineer - Singapore at ZwickRoell. Location: Singapore. The Service Engineer will provide the best and timely services to customers, ensuring a seamless service experience with a strong focus on customer orientation. The role involves installation, commissioning, user training, troubleshooting, repair, calibration and maintenance services for ZwickRoell products. Working independently, the engineer will utilize technical expertise and problem-solving skills to deliver effective solutions that maximize customer satisfaction and build long-term trust. Responsibilities Maintenance & Calibration: Carry out regular preventive maintenance of ZwickRoell machines and instruments; perform onsite calibration of load, extension, Xflow, and impact testing machines; prepare and deliver calibration certificates accurately and on time to calibration laboratory. Installation, Commissioning & Training: Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments; provide user training on proper usage and handling of ZwickRoell instruments. Troubleshooting Support: Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components; determine scope and nature of faults in consultation with in-house technical support and advise customers on corrective actions including necessary spares, consumables, and accessories. Documentation & Reporting: Submit timely and accurate service reports, checklists, and installation/calibration documentation; conduct site survey visits for new machine delivery & erection; fully utilize CRM system to document customer cases. Planning & Coordination: Plan and execute prompt customer visits in consultation with Service Coordinator; coordinate with internal teams for smooth service execution. Other Duties: Perform any other ad-hoc duties as assigned by the Regional Service Manager. Education, Experience & Requirements Education Diploma / Bachelor degree in engineering (Mechanical / Automation / Mechatronics). Experience Min 2 years of experience in material testing machines and instruments; working experience in measurement and analytical instruments or materials testing is preferred. Requirements Knowledge of materials testing and properties of materials Basic knowledge of mechanics, hydraulics and pneumatics Experience in customer support activity of materials testing machines Proficiency with software Good communication skills Goal-oriented with a flexible approach to work under pressure Willing to undergo continuous re-training Proficiency in English and an Asian language (Mandarin, Korean, etc.); German language would be advantageous 70% travel requirement Interested? Please email your detailed curriculum vitae to: Short-listed candidates will be notified. Please visit to know more about the company. Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries Industrial Machinery Manufacturing #J-18808-Ljbffr
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