Broadcast Engineer

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognised as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.
FIRST also understands that businesses worldwide need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture.
A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:
A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
Creative teams that enjoy challenging work with an ability to make an impact on those around them.
An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
What You Would Get To Do:
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company in a renovated digital studio. The Broadcast Engineer will have a real passion for how technology can enhance productions. They will engage in the commissioning and the maintenance of the systems that drive the digital studio, with special focus on A/V routers, IP based audio networks, production control rooms, studio lighting, and networked storage, and will also support production activity in the facility.
The role requires the ability to work effectively with many types of people within the production facility and digital studios including a variety of internal clients and third party production teams. We're looking for a Broadcast Engineer with hands-on production experience who can provide technical support and guidance to digital and live productions and events at all levels. The role includes acting as a liaison to clients and managing day-to-day operations of equipment and production staff and to become a resource for systems when questions and issues arise.
The role also requires flexibility to occasionally work outside of traditional office hours depending on demand and production requirements.
Your Contributions
Overall Responsibility for the health of technical infrastructure in a broadcast studio and/or Event production facility
Conduct tier 1 break/fix maintenance to production infrastructure and inventory in the facility
Manage client expectations on tech-related issues
Setup and monitor facility routing between event spaces and main Control Rooms
Design, test, evaluate and install new circuitry/equipment for use in the facility
Assist productions with routing their equipment to the studio's infrastructure
Act as an A1, camera op or Vision/video mixer when required
Oversee load-in of 3rd party productions to ensure electrical tie ins and rigging is within safe parameters
Oversee the commissioning of complex audio, video, lighting, and networking at a complex production facility
Ensure that production equipment is running the latest versions of software/firmware to enable new features
Identify suitable workaround when equipment has failed to ensure continuity of the service
Ensure all systems and equipment are properly calibrated, configured, and installed for the first day of business
Serve as the SME for the facility on all event technology related issues
Provide high level technical support to resolve complex technical issues involving audio, video, IT, media management, digital signage / experiential, signal encoding, broadcasting, etc.
Create and drive SOP's to ensure maximum efficiency and utilization of audio/video systems
Partner with key stakeholders to create efficient operational workflows for custom CMS, media storage, audio, video, IT, media management, digital signage / experiential, signal encoding, broadcasting, etc.
Provide high level engineering consultation on changes, or updates needed to keep the facility operating at maximum capacity and ability
Create and maintain technical documentation for all equipment and systems at the facility
Project manage integration and on-site break-fix vendor visits
Create and action a preventative maintenance plan to ensure the health and stability of event technology equipment and systems for the entire facility
Develop and apply remote access and workflows in the event of catastrophic closures
Serve as the liaison between manufacturers and service providers for all support matters
Help enhance the user experience utilizing available engineering resources
Produce and update technical documentation
Keep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques
Act as a teacher and mentor to a staff of event techs and ops.
What We Are Looking For
Experience in broadcast engineering and operating roles, specifically focused on live event, broadcast, and post production facilities.
Bachelor's Degree preferred but not required
Experience setting and configuration of new technology, including documentation and training as well as system maintenance, patching and upgrades.
Firm grasp of mixing audio for FOH, broadcast/record, and monitor applications
Experience working with some or all of the following products: Yamaha, Dante, L'Acoustic, QSC DSP, Riedel Artist and Bolero systems, LAWO, Avid, Shure Wireless
Past experience managing access control permissions for production equipment, ingest servers, and systems in addition to inventory and configuration documentation.
Highly skilled at broadcast Routing & Production Switcher Configurations, Audio DSP configurations and tuning, and running production control stations on KVM.
In depth understanding of TCP/IP networking
Routing and troubleshooting production Intercoms for a large facility.
Management of ingest and play-out devices and shared storage management (NAS).
Experience serving as the point of contact for network related issues and also operate as EIC (Engineer in Charge) during high profile broadcasts.
Experience stepping in to production operation roles as needed (A1, V1, TD, camera operator, etc)
Rigging experience a plus
Ability to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficial
Experience with tier 1 break fix for AV routers, production switchers, audio consoles and stage boxes, lighting rigs, cinema and broadcast cameras and accessories, and chain hoist systems.
Deep understanding of front line maintenance and diagnostics on networked environments
Excellent face to face communication as well as written skills
Excellent analytical/troubleshooting practices and attention to detail
Ability to take a service-oriented approach to this position, with a desire to help clients achieve their best result
Ability to remain calm under pressure in an "On-Air" environment
Excellent time management skills and the ability to prioritize critical elements in the workflow
Ability to work well within a team
Administrative and General:
Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
Build excellent relations with the team, clients, vendors, and key venues through positive communications
Assess the needs of potential guests through riders/backline requests.
Ensure knowledge is shared within the team to enable them to work smarter
Work on ad hoc requests as required, typically during quiet times
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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