Manager, Airline Relations

7 days ago

Singapore SATS Ltd. Full time

About Us Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries covering trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit Job Description The Manager, Airline Relations will oversee and supervise export cargo operations, enforce operational work procedures, and ensure compliance with safety, quality, and regulatory standards. He/she will manage cargo handling equipment and warehouse facilities, provide strategic leadership, cultivate a collaborative team culture, and oversee service level agreements and performance reporting. The role also involves developing new work processes to improve operational efficiency and collaborating with external and internal stakeholders to enhance service delivery. Why Join Us At SATS, people are our greatest asset and we build success on the knowledge, expertise and performance of every contributor, embracing diversity and uniqueness. We foster a holistic environment that supports fulfilling careers and meaningful contributions. Key Responsibilities Oversee and supervise export cargo operations Enforce operational work procedures and adhere to high safety and quality standards Monitor and manage cargo handling equipment and warehouse facilities Ensure compliance with international and local regulations related to cargo handling Provide strategic leadership and direction to team performance Establish and cultivate a good team culture focused on safety, quality and operations Ensure Service Level Agreements (SLAs) are met and prepare performance reports Develop and implement new work processes to improve operational efficiency Collaborate with external and internal stakeholders to enhance service delivery Key Requirements Bachelor's degree in Logistics, Supply Chain Management, Business Management, or a related field Minimum of 5 years of experience in cargo operations, freight management, or logistics Strong knowledge of the air freight industry Excellent leadership and team management skills Proficiency in MS Office (Excel, Word, PowerPoint)Ability to analyze data and implement effective solutions Strong communication skills to interact with external and internal stakeholders Ability to work under pressure in a fast‐paced environment Seniority level Mid-Senior level Employment type Full-time Job function Supply Chain Industries Retail Office Equipment and Retail #J-18808-Ljbffr

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