WICA Claims Specialist

1 day ago


Singapore Quess Selection & Services Full time

2 days ago Be among the first 25 applicants Direct message the job poster from Quess Selection & Services Director - Head of Permanent Recruitment We are looking for an experienced Senior Claims Specialist (WICA)to join our client's growing team. This is a pivotal role responsible for overseeing, assessing, and managing Work Injury Compensation (WICA) claims while leading a team of dedicated claims professionals. If you're a seasoned claims expert with strong regulatory knowledge and a passion for improving claims operations, we want to hear from you. What You'll Be Doing Lead WICA Claims – Assess, investigate, and evaluate work injury compensation claims with accuracy and sound judgement. People Leadership – Manage, mentor, and develop a team of WICA claims specialists. Compliance & Governance – Ensure adherence to internal policies, industry standards, and MOM WICA regulations. Cross-Functional Collaboration – Work closely with operations, finance, sales, regulators, loss adjusters, lawyers, and medical experts to drive timely and fair resolutions. Stakeholder Engagement – Act as the primary liaison with the Ministry of Manpower (MOM), overseeing smooth communication and data exchange. Documentation & Reporting – Maintain accurate records and produce comprehensive reports. Negotiation & Settlement – Handle claim negotiations professionally to achieve fair, balanced outcomes. Continuous Improvement – Enhance claims processes and stay updated on industry trends and legal developments. Customer Experience – Deliver a positive and supportive experience to claimants and distributors. What We're Looking For 5–7 years of hands‐on experience in WICA / work injury compensation claims Strong understanding of Singapore's regulatory and legal frameworks PGI, BCP, and CGI certifications Excellent communication skills – able to simplify complex information High attention to detail and strong organisational skills Ability to thrive in a dynamic environment and manage multiple priorities Proficiency in MS Office and claimsYo-related systems Diploma or higher in a relevant field Knowledge of medical claims is a plus Interested candidates you may submit your resume in word format to Do note that only shortlisted candidates will be notified. Quess Selection & Services EA Licence Number: 23C2060R This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‐wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA. #J-18808-Ljbffr


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