Regional Vice President, APAC SMB Sales
4 days ago
Job Description
The Regional Vice President, SMB Sales (APAC), will lead and develop a highly driven and enthusiastic team of Sales Managers and Account Executives. Our Sales teams are responsible for helping our existing customers leverage Zendesk as a key component to their CX Strategy and uncover new business through at-scale and targeted prospecting programs.
We are looking for a positive, results-oriented, and influential individual with deep SaaS experience As a leader, they will possess outstanding quantitative, communication, and sales leadership skills that will define, optimize, and scale Zendesk’s SMB business. This experienced leader and people manager will build and expand their team and sales strategies to ensure a robust pipeline and sales execution. Engaging closely with internal partners, they will develop, deploy, and maintain a velocity sales process. Our ideal candidate has proven experience in managing, building, and encouraging a team to achieve weekly, monthly, and quarterly targets
You will:
Direct a team of Sales Managers, who are responsible for geographically defined territories where strategic business planning leads to pipeline and bookings growth. Leveraging territory plans to drive top account growth and define a clear path to quota.
Meet regularly with key senior stakeholders, reporting on team results and leading conversations about business direction, ensuring success and successful delivery.
Help define our partner/channel strategy, leveraging in-market partner relationships to help grow revenue.
Provide feedback and recommendations on marketing efforts from real-world interactions with prospects and customers, including presentations and keynotes in territory.
Retain a culture of agility and speed while growing the focus on metrics, measurement, and building for scale.
Provide ongoing mentoring and development of the team, including Managers and Account Executives (AE). This includes recruiting, onboarding, and training new Managers/AEs, team events, and culture building.
Work with our enablement teams to ensure the appropriate training needs are flagged and executed.
Identify and execute ways to innovate our model and work cross-functionally across departments (Professional Service, Partners, Marketing, Ops, Product, IT) to push our initiatives.
Leverage a strong operational cadence to review pipeline, opportunity rigor, key pipeline trends, AE performance, and weekly forecasts.
Evolve and refine the sales strategy, process, and tactics to improve performance.
You have:
You’ve been there and done it: scaling Sales functions in a high-growth environment.
You understand regional nuances where we might need to flex our global strategy. Experience managing multiple regions within JAPAC is a must.
Extensive experience in sales, with 10+ years in sales and 5+ years in leadership experience as a 2nd line leader (managing managers).
Strong communication, people, and system-building skills.
Considerable software experience in SaaS/Customer Support/Sales/CRM.
You are a leader of change who can inspire, coach, and mentor teams to achieve new heights.
Able to thrive in a startup environment—you move quickly, think strategically, and are superb at tactical execution. Experience with Salesforce CRM, Clari, Looker, Seismic a plus.
Fluency in English is required, with additional languages a bonus (Japanese, Mandarin, Cantonese, Malay).
Flexibility to work across multiple geographies and timezones in APAC.
Bachelor’s degree or equivalent work experience.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster
global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an
AA/EEO/Veterans/Disabled
employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to
with your specific accommodation request.
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