Manager, customer consulting

1 week ago

Singapore London Stock Exchange Group Full time

Manager, Customer Consulting JOB SUMMARY You will be handling the execution and delivery of the valuable services that LSEG TORA provides to clients, including onboarding, STP integration, and management of other special projects to support the trading and operational activities of our clients. This role will require a multifaceted professional who has a strong focus on customer service, and can handle client expectations in the delivery of all committed project goals and timelines. Your responsibilities Become an authority in the functionality and use of the TORA OEMS and PRMS and other industry-leading products and services. Work directly with traders, portfolio managers, back/middle office staff, brokers, and other software vendors to implement solutions for our clients. Collaborate with Sales throughout the pre- and post-sales process, including discovery, setting up tailored solution demonstrations, and assessing implementation requirements. Actively lead the onboarding of new LSEG TORA clients, helping to align LSEG TORA solutions to client goals and workflows, ensuring a smooth launch experience. Work with our engineering teams to optimally define the requirements and own the straight-through-processing of trade information from LSEG TORA to downstream systems in use by clients (integration work and ongoing change management). Lead client-specific projects – including defining the requirements, crafting SOW documents, and project handling until completion. Fulfill new requests for clients – from new functionality in the system to configuration changes – within the time frames required. Accurately record all projects and time spent using the systems and processes. Actively support cross-regional initiatives for clients and the team to satisfy the company’s global goals. What we are looking for Knowledge of financial products and experience working in the electronic trading space, e.g., OMS, EMS, FIX connectivity. Proven experience within the financial services industry with a deep understanding of systems, applications, and programs. Proven expertise in business analysis, project management, planning, and organization. Excellent interpersonal skills in English. Comfortable addressing clients; skilled in listening to clients to gather requirements. Ability to multitask in a multifaceted environment with a focus on attention to detail. Uses analytical skills and a strong sense of urgency to provide solutions and new insights. Ability to forge positive relationships with clients, partners, and within the team. Japanese language skills will be an advantage. LSEG is committed to offering equal opportunities to all candidates and working together on reasonable accommodation of needs. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. HOW TO APPLY? About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our organisation Our Data & Analytics, Capital Markets, and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America, and Asia Pacific. #J-18808-Ljbffr

  • Customer Care Consultant

    5 days ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...

  • Executive, customer service

    1 week ago

    Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...

  • Manager, business strategy consulting

    4 weeks ago

    Singapore ABeam Consulting Full time

    About Us: From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants...

  • Manager, business strategy consulting

    4 weeks ago

    Singapore ABeam Consulting Full time

    About Us: From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants...

  • Facilities Operations Manager

    1 day ago

    Singapore OAKTREE CONSULTING Full time

    About the RoleWe are seeking a highly skilled Facilities Operations Manager to join our team at OAKTREE CONSULTING. This is an exciting opportunity for a seasoned professional to lead and manage our facilities operations, ensuring seamless day-to-day operations.Key ResponsibilitiesMaintenance and Repairs: Oversee and coordinate maintenance activities,...

  • Sap mm consultant

    3 weeks ago

    Singapore ABeam Consulting Full time

    About Us Abema Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients. About the Team The Enterprise...

  • Senior consultant

    4 weeks ago

    Singapore ABeam Consulting Full time

    About Us: From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants...

  • Customer Service Representative

    3 days ago

    Singapore OAKTREE CONSULTING Full time

    About Oaktree ConsultingOaktree Consulting is a leading consulting firm that provides expert services to clients in various industries.Job DescriptionWe are seeking an experienced Customer Service Officer to join our team. The successful candidate will be responsible for providing excellent customer service, responding to public enquiries, and managing...

  • Customer Support Consultant

    7 days ago

    Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Job DescriptionWe are seeking a dedicated and customer-focused professional to join our team at Elliott Moss Consulting PTE. LTD. as a HelpDesk Customer Support Consultant.This role involves managing public-facing inquiries, resolving issues, and liaising with internal teams to ensure timely resolution. The ideal candidate must possess excellent...

  • IT Pre-Sales Consultant

    7 days ago

    Singapore OAKTREE CONSULTING Full time

    Job DescriptionWe are seeking a highly skilled IT Pre-Sales Consultant to join our team at OAKTREE CONSULTING. In this role, you will be responsible for demonstrating and managing client product solutions, performing technical presentations, and working closely with the sales team to explore opportunities.Responsibilities:Demonstrate and manage client...

  • Sap concur consultant

    2 weeks ago

    Singapore ABeam Consulting Full time

    About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide, we aim to be the transformation partner of choice for all of our clients. About The Team The Enterprise...

  • Customer Relationship Manager

    7 days ago

    Singapore MTC CONSULTING PTE. LTD. Full time

    MTC Consulting Pte Ltd is seeking a seasoned Customer Relationship Manager to join their team in Singapore.OverviewThe successful candidate will be responsible for managing customer relationships and ensuring high levels of satisfaction with our services. In this role, you will work closely with the sales and marketing teams to identify opportunities for...

  • Service delivery manager

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Service Delivery Manager (Cyber Security)/ Customer Manager Responsibilities: Strong in handling Service Delivery Management/ Customer Management Experience in providing Services and Solutions on Cyber Security Management. Technically inclined in handling Service Delivery and supporting Customer Management. Manage the performance of services and ensure that...

  • Service delivery manager

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Service Delivery Manager (Cyber Security)/ Customer ManagerResponsibilities:Strong in handling Service Delivery Management/ Customer ManagementExperience in providing Services and Solutions on Cyber Security Management.Technically inclined in handling Service Delivery and supporting Customer Management.Manage the performance of services and ensure that...

  • Sap ariba senior consultant

    1 month ago

    Singapore ABeam Consulting Full time

    About Us Abem Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide, we aim to be the transformation partner of choice for all of our clients. About the Team The Enterprise...

  • Sap ps consultant

    1 week ago

    Singapore ABeam Consulting Full time

    About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide, we aim to be the transformation partner of choice for all of our clients. About the Team The Enterprise...

  • Senior Project Consultant/Project Consultant

    2 days ago

    Singapore ENABLE CONSULTING PTE. LTD. Full time

    Company Overview: Established in 2013 and headquartered in Singapore, Enable Consulting is a specialised HR solutions provider for Enterprises . We believe that having a strong and robust HR function is a key driver for continuous growth in any successful business. It is on this belief that we have built many successful partnerships with clients across...

  • Identity Management Consultant

    7 days ago

    Singapore HEXADIUS CONSULTING PTE. LTD. Full time

    Job Description:We are seeking a skilled Identity and Access Management (IAM) consultant to join our team at HEXADIUS CONSULTING PTE. LTD.The ideal candidate will have in-depth knowledge of IAM solutions, including Identity and Access Governance, Identity Governance and Administration, Single Sign-On, Multi-Factor Authentication, Password-less...

  • Technical Solutions Consultant

    3 days ago

    Singapore OAKTREE CONSULTING Full time

    OAKTREE CONSULTINGis seeking an experienced Technical Solutions Consultant to join our team in Jurong East. The successful candidate will have at least 5 years of experience in technical solutions and bids, with a strong background in working with non-defence government agencies and enterprises.Key responsibilities will include:Scoping the technical solution...

  • Sap ps consultant

    3 weeks ago

    Singapore ABeam Consulting Full time

    About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide, we aim to be the transformation partner of choice for all of our clients. About the Team The Enterprise...