Regional Service Delivery Manager

5 hours ago

Singapore HCLTech Full time

Deputy Manager - Talent Acquisition Growth Markets, APME at HCLTech We are seeking a highly experienced Service Delivery Manager to lead regional delivery operations and manage end-to-end application services. The ideal candidate will have over 12 years of experience in handling customers, managing AMS (Application Management Services) engagements, and leading global teams. Key Responsibilities: Serve as the Single Point of Contact (SPOC) for regional delivery operations, ensuring seamless service delivery across all engagements. Oversee and manage Applications Delivery for the assigned region, ensuring quality, timeliness, and alignment with business objectives. Lead customer relationship and stakeholder management, acting as a trusted advisor to key business stakeholders. Manage demand planning and delivery for the defined scope of work within the region, ensuring efficient resource utilization and prioritization. Handle AMS engagements, ensuring service level adherence, issue resolution, and continuous improvement. Collaborate with global teams, managing cross-regional coordination and ensuring consistent service standards. Oversee and manage delivery for ERP (SAP), Open/Custom Applications, Platform Support, and Digital Technologies, ensuring stable operations and alignment with enterprise standards. Drive operational excellence by implementing best practices, monitoring KPIs, and ensuring proactive issue management. Provide regular updates and reporting to senior leadership on delivery performance, risks, and opportunities. Ensure compliance with organizational processes, governance, and quality standards. Requirements: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Minimum 12 years of experience in service delivery management, customer handling, and AMS engagements. Proven experience in managing global teams across multiple regions and time zones. Strong experience in managing ERP (SAP), Open/Custom Applications, Platform Support, and Digital Technologies. Excellent communication, leadership, and stakeholder management skills. Demonstrated ability to manage demand planning, resource allocation, and delivery for large engagements. Strong problem-solving and decision-making abilities with a focus on operational excellence. Experience working in structured delivery frameworks with a focus on service quality and customer satisfaction. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

  • Manager, IT Service Delivery, ETS

    2 weeks ago

    Singapore Delivery Hero Full time $80,000 - $120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Regional Director, Asean

    2 weeks ago

    Singapore Radware Bot Manager Full time

    Regional Director, ASEAN - (2400002J) The Regional Sales Director for ASEAN at Radware will be responsible for managing and developing a team of sales account executives and pre sales engineers to drive new business and revenue growth within the ASEAN region. This role involves collaborating with the sales leadership team to develop and execute sales...

  • Regional Delivery Manager

    1 week ago

    Singapore Microsoft Full time

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Regional Delivery Manager **with our Cloud Interconnection & Acquisition (CI + I) Team. As a **Regional Delivery Manager **on the Cloud Interconnection + Acquisitions (CI+A)...

  • Project Manager, Supplier Management

    2 weeks ago

    Singapore Delivery Hero Full time $90,000 - $120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • IT Service Delivery Manager

    2 weeks ago

    Singapore C&W SERVICES (S) PTE. LTD. Full time

    **What you will be doing**: Reports to Director of Service Delivery, the successful individual will be responsible for management of in-country / regional service delivery of End User Computing services for assigned territory, management of Site Support Technicians at corporate office sites including resource and ticket assignment, work queue management,...

  • Customer Service

    1 week ago

    Singapore L D S DELIVERY SERVICE Full time

    1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...

  • Manager, CIO Office

    21 hours ago

    Singapore Delivery Hero Full time $80,000 - $120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • IT Service Delivery Manager

    2 weeks ago

    Singapore ONE SEVEN CONSULTING PTE. LTD. Full time

    We are looking for a skilled and proactive IT Service Delivery professional to support the execution and continual improvement of IT services across the organization. This role focuses on delivering high-quality service operations, enhancing service performance, and ensuring alignment between IT solutions and business needs. **Responsibilities**: -...

  • Manager, CIO Office

    4 days ago

    Singapore Delivery Hero Full time $60,000 - $120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Delivery Driver

    1 week ago

    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    **Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...