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SDK Integration Support Engineer-

3 weeks ago

Singapore Tyrads Full time

SDK Integration Support Engineer
Location:
Fully remote (must be based in Europe)
About Us
Tyr Rewards is part of TyrAds, a leading tech-driven loyalty and rewards platform that collaborates with various businesses to cultivate rewarding experiences for their customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by big data, machine learning, and deep learning technologies. We empower companies to engage and retain their customers through personalized advertising, loyalty programs, and outstanding customer service. Our SDK technology enables seamless ad integration across multiple platforms, helping developers monetize their applications effectively while delivering engaging advertising experiences. Our technology roadmap includes developing artificial intelligence agents and workflows to further enhance our offerings.We're a growing team of approximately 50 employees (having tripled in size last year) united by our core values of transparency, learning from mistakes, ownership of our work, and respect for diverse cultures. We operate using Agile and Scrum methodologies with continuous integration/continuous deployment practices, releasing new SDK versions weekly. Our team collaborates primarily through GitHub, Jira, and Slack.
Why Join Us
Work at the intersection of technology and advertising
with cutting-edge SDK solutions
Collaborate with talented developers
and contribute to products used by millions
Opportunity to work with diverse technologies
across multiple platforms
Professional growth opportunities
in a rapidly evolving industry
Flexible work environment
that values work-life balance
International work environment
fully conducted in English
Access to our office in Bali
for those who prefer a workspace
Learn from and collaborate
with other skilled senior developers
An equal opportunity employer
committed to diversity and inclusion in the workplace
The Role
We're seeking an SDK Integration Support Engineer to join our team as the primary technical liaison between our SDK integrators and development team. In this role, you'll ensure successful implementation of our AdTech SDK across Unity, Android, Flutter, React Native, iFrame and API platforms, while providing exceptional technical support and comprehensive documentation.
In your first six months, you'll lead a complete rewrite of our SDK documentation, establish new support processes, help current clients successfully integrate our SDK, and work to reduce integration time and support tickets through improved documentation and sample code.
What You'll Do
Serve as the first point of contact for SDK integration issues across all supported platforms
Troubleshoot integration problems, debug code, and develop effective solutions
Analyze logs, replicate issues, and collaborate with developers on complex problems
Maintain comprehensive SDK documentation for all supported platforms
Create platform-specific tutorials, FAQs, and knowledge base articles
Develop sample implementations demonstrating best practices
Conduct technical onboarding calls and provide implementation guidance
Translate client needs into clear technical requirements
Create detailed tickets for bug fixes and feature requests
Test SDK functionality across all supported environments
What You'll Need
Technical Skills:
Strong programming knowledge in multiple languages (at least 4 of the following):
Unity (C#) - at least 3 years of experience
Android (Java/Kotlin) - at least 3 years of experience
Flutter (Dart) - at least 3 years of experience
React Native (JavaScript)
iFrame (JavaScript)
Experience with mobile game and app development across multiple platforms
Familiarity with platform-specific debugging tools
Communication Skills:
Proficiency in English (required)
Working knowledge of Mandarin (required)
Experience creating technical documentation and tutorials
Professional Skills:
Passion for best practices: implementing design patterns, maintaining DRY principles, standardizing code formatting and development processes
Ability to make and take responsibility for high-level technical decisions
Strong team player who also demonstrates individual excellence
High level of analytical, planning, and organizational abilities
Nice to Have (Not Required)
Knowledge of AdTech concepts, ad rendering, tracking, and measurement
Korean and/or Japanese language skills
BS in Computer Science or equivalent degree
Familiarity with Linux environments
Experience with Docker, Kubernetes, Git, CI/CD pipelines, AWS services (DynamoDB, Aerospike, etc.), PostgreSQL, API integration, RESTful APIs or task managers
Benefits
Generous paid time off and holiday schedule
Home office setup allowance
Professional development budget for courses and conferences
Regular virtual and in-person team building events
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