Refine Group | Engineer
2 weeks ago
Job Description
Play a critical role in supporting the organization's digital and operational needs. The role focuses on ensuring that Post Office employees have reliable and secure access to the tools, devices, and applications they need across numerous branches and remote locations. This role also involves providing service to all employees working in remote areas by ensuring that workstations, laptops, virtual desktops, and mobile devices are configured, secure, and reliable. Additionally, this role handles, manages, and maintains OT servers and network infrastructure. It combines technical skills, strategic planning, and cross-team collaboration to optimize the end-user experience, server optimization, and streamline IT operations.
Design and Architecture:
Develop and deploy scalable solutions for end-user devices, including desktops, laptops, printers, payment terminals (NETS machines), and mobile devices.
Design and maintain efficient endpoint management tools (e.g., SCCM, SAM, Google Chrome, ICA solutions) to streamline deployment and ongoing maintenance.
Strategically plan and implement architecture upgrades to align with business objectives, enhancing both security and system performance.
System Administration and Support:
Oversee and hands-on daily operations of the EUC infrastructure to ensure optimal performance and availability.
Diagnose and resolve complex technical challenges involving end-user devices, operating systems, software, and network connectivity.
Manage server virtualization, cloud integration, and troubleshoot complex server issues.
Monitor server performance and ensure high availability.
Assess new patches and updated versions of applications in the Lab environment.
Oversee patch management and software updates to ensure security and compliance across all systems and devices.
Handle inventory and management of spare parts for systems.
Oversee and ensure adherence to safety programs within the team.
Security and Compliance:
Enforce robust security measures on end-user devices to mitigate risks of data breaches, malware, and unauthorized access.
Ensure all systems and devices comply with regulatory and organizational security standards, including encryption, endpoint protection, and access controls.
Manage and handle all quarterly servers’ vulnerabilities scans.
Proficiency in firewalls, VPS, and endpoint protection tools.
Collaboration and Training:
Partner with IT teams across networking, security, and helpdesk functions to address end-user computing requirements and maintain smooth system integration.
Provide training, documentation, and technical guidance to junior FES staff and end-users on new technologies and best practices.
Automation and Optimization:
Automate repetitive tasks such as software deployment and device configuration to enhance operational efficiency.
Develop scripts and automation tools to improve operational efficiency.
Evaluate and refine EUC processes regularly to improve user satisfaction and reduce costs.
Minimum Requirements:
A Diploma in Computer Science, Information Technology, or related field with 5 years of experience.
Proficient in both Windows and Linux environments.
Proficient in Server Operating Systems: Windows Server, Linux (RHEL, CiscoUnix, etc.).
Expertise in virtualization technologies (VMware, Hyper-V, etc.).
Strong expertise in EUC technologies, device management, and security solutions.
Hands-on experience with troubleshooting hardware, software, and network issues in a large-scale environment.
Experience in large-scale deployments and migrations, such as SAM application, Windows rollouts, M365, and Chromebook.
Certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, or equivalent are advantageous.
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