Network Escalation Engineer

Join to apply for the Network Escalation Engineer role at ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI has an exciting opportunity for an experienced Network Escalation Engineer to join our team . The Network Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations, and support services. The successful candidate should be a self-starter, who will proactively find and address issues. The candidate will be delivering technical support and consultation to our clients in the financial services, life sciences, legal and manufacturing verticals. What you will do: Provide customer support to users located in APAC region Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Palo Alto technologies, including Prisma Cloud, and HPE Aruba devices Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process. Evaluate customer's network and perform Network and Vulnerability assessment and remediation. Prepare change scripts and perform changes on client network infrastructure. Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs on large scale, handling network refresh projects, etc., and strive to deliver within the deadline. Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup. Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals. Lead and drive network design strategies while meticulously outlining scope of work for client projects, ensuring precision and clarity. Participate in weekly calls with various clients related to project work or general task work. Who you are: Bachelor's Degree in related field or equivalent combination of education and experience Must have at least 5 years of experience in network support CCNA/CCNP or equivalent Firewall Migration Experience: Proven expertise in planning and executing firewall migrations, ensuring minimal downtime and optimal security during the transition. Branch Office Network Management: Experience in managing network infrastructure at branch offices, including remote site connectivity, branch-specific requirements, and optimizing network performance for distributed locations. Use of Network Analyzer Tools and Setting up Monitoring and Alerts: Proficiency in utilizing network analyzer tools and implementing monitoring solutions to proactively identify and address network issues. Setting up alerts for critical events and incidents. Coordination with ISP and Broadband Providers: Demonstrated ability to collaborate with Internet Service Providers and broadband providers to ensure reliable and high-speed connectivity, troubleshoot connectivity issues, and negotiate service agreements. Designing and Execution of Network Landscapes: Proven track record in designing and implementing network architectures and landscapes, including WAN, LAN, and data center networks. Ability to optimize network topologies for performance and scalability. Experience with HPE Aruba Devices: Hands-on experience with Aruba networking devices, including switches, access points, and security appliances, and the ability to manage and troubleshoot them effectively. Network Inventory Management: Proficiency in maintaining a comprehensive inventory of network assets, including hardware, software, licenses, and configurations. Ensure accurate documentation of network components. Bonus points if you have: Experience with Managed Service Providers (MSP)Participate in disaster recovery planning and execute recovery procedures when necessary. Keep up to date with industry best practices and emerging technologies to enhance network security and efficiency. ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from youLove Your Job, Share Your Technology Passion, Create Your Future HereSeniority level Mid-Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr