Specialist, Network Services

1 day ago

Singapore Nanyang Technological University Singapore Full time

Job Description
Join the Network Services team as a Specialist, Network Services & Contract Management, and take a leading role in managing Network as a Service solution. This dynamic position offers opportunities for professional growth and meaningful contributions to impactful projects.
You will oversee the end-to-end lifecycle management of the NaaS provider relationship, ensuring that all contractual obligations and Service Level Agreements (SLAs) are met to support the university's academic, research, and administrative excellence.
Responsibilities
Serve as the primary point of contact for the NaaS vendor, managing the relationship and acting as an escalation point for service issues.
Proactively monitor and track key performance indicators (KPIs) against contractual SLAs, conducting regular service reviews with the vendor.
Oversee the NaaS contract lifecycle, including renewals, amendments, and invoice validation to ensure cost-effective utilization of resources.
Audit and validate the vendor's security reports and practices to ensure alignment with our organization's security policies and industry standards.
Communicate service performance, outages, and planned changes to business stakeholders, and collaborate with internal teams on capacity planning and service improvements.
Negotiate and manage all aspects of the NaaS contract, including pricing and service terms.
Requirements
Bachelor’s Degree in Computer Science, Information Technology, or a related field.
At least 8 years of relevant experience in a network or IT service management role, with direct experience managing third-party vendors.
Strong understanding of network technologies, including SD-WAN, LAN/WAN, and cloud networking.
Proven experience in managing SLAs and vendor contracts.
Excellent communication, negotiation, and relationship-building skills.
Relevant certifications such as ITIL, PMP, or Cisco CCNA/CCNP are a plus.
Nanyang Technological University Singapore is an equal opportunities employer.
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