Learning and Growth Strategist

3 days ago

Singapore beBeeLeadership Full time

Job Title: Learning & Growth Strategist

Job Overview:

The Head of Restaurant Training is a senior leadership position responsible for setting the strategic direction of training initiatives across all restaurants in Singapore. This role focuses on aligning training with business goals, driving innovation in learning and incubating a strong culture of development.

The ideal candidate will play a critical role in building a high-performing team culture, ensuring new hires and existing crew are continuously developed to excel in their roles and responsibilities.

Key Responsibilities:

  • Training Strategy & Execution:
    • Establish comprehensive training roadmaps for high-potential leaders, new hires and existing crew members
    • Develop and manage training programs, ensuring that projects are delivered on time and within financial constraints
    • Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within the training framework
    • Conduct classroom and in-restaurant training sessions and skill-building workshops
  • Onboarding & Continuous Development:
    • Deliver onboarding programs for all new hires, accelerating their operational competency
    • Implement refresher training for existing crew to upskill culinary and improve guest experience
    • Maintain detailed training records and provide reports on training progress and impact
  • Leadership & Succession Planning:
    • Identify high-potential crew and design leadership development programs to prepare them for management roles
    • Conduct and oversee the train-the-trainer program to strengthen the training culture and build internal capabilities
    • Partner with HR to ensure succession planning for key roles
  • Innovation & Continuous Improvement:
    • Lead the development of digital learning platforms, interactive modules and e-learning content
    • Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement
  • New Restaurant Openings (NROs):
    • Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
    • Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to operational standards

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