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Head of product design
1 month ago
Right Ship is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment. To find out more visit Right Ship.com. What we offer We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us. What makes Right Ship a great place to work at: Right Ship is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. Don’t meet every single requirement of this role? Still apply Research tells us that women and underrepresented groups are less likely to apply unless they meet every single requirement. At Right Ship we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value Right Ship standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you Position Description Head of Product Design Permanent Full Time Reporting to the Chief Product Officer, the Head of Product Design will develop and communicate the design vision and roadmap, aligning design goals with business objectives, ensuring the design vision supports the company's overall strategy. You will play an important role as a People Leader, driving high employee engagement and coaching and mentoring your team members. You will lead the design team to collaborate with a wider multi-cultural, multi-disciplined organization in a fast-paced, dynamic, agile environment, working closely with Product Managers and Engineers to take products from concept to the delivery of a commercial outcomes. MAJOR RESPONSIBILITIES STRATEGIC DESIGN Develop Long-term Design Strategy: In addition to managing day-to-day design deliverables, ensure that the design function aligns with the company’s long-term vision, product roadmaps, and evolving user needs. Lead Design Innovation: Act as a key driver for design innovation, encouraging the team to push boundaries while ensuring that new design initiatives are both forward-thinking and grounded in user needs. Design ROI (Return on Investment): Advocate for design's value in business terms, working with leadership to track and communicate the impact of design decisions on business outcomes such as revenue growth, customer satisfaction, and user adoption. Stakeholder Engagement: Engage with senior stakeholders to communicate design strategy, findings, and results in a clear, business-friendly manner. Ensure that design initiatives are aligned with strategic priorities. USER-CENTERED DESIGN & RESEARCH Ensure Deep User Understanding: Emphasize the importance of ongoing user research and testing. Lead efforts to ensure that design decisions are based on data, user feedback, and usability testing. Champion Accessibility and Inclusivity: Ensure that designs meet accessibility standards and promote inclusive design practices to reach diverse user groups. User Journey Mapping & Service Design: Lead the team in mapping user journeys, defining pain points, and finding opportunities for improving the entire user experience, not just the interface. OPERATIONS & DESIGN PROCESS Streamline Design Processes: Define and enforce design workflows that support rapid iteration, scalability, and efficient collaboration with cross-functional teams. Design Systems Leadership: Lead the maintenance of the design system that streamlines design consistency across platforms, ensuring that design language, components, and guidelines are reused and evolve with user and business needs. Champion Design Reviews and Critiques: Organize regular design reviews and critiques, helping the team refine work and ensure quality while maintaining a constructive and collaborative environment. Foster Cross-Disciplinary Collaboration: Encourage collaboration not only between design, product, and engineering teams, but also between customer support, operations, and other stakeholders to integrate diverse perspectives into the design process. MEASURING SUCCESS & IMPACT User Metrics: Work with Product Ops to define and track UX metrics such as task success rate, user engagement, or customer satisfaction to validate the effectiveness of design decisions. Design Quality Assurance: Implement a quality assurance framework for design deliverables, ensuring consistency, usability, and alignment with business objectives. Design Maturity: Regularly assess the design maturity of the organization, identifying gaps and areas for improvement in design processes, tools, and team skill sets. QUALIFICATIONS, SKILLS & ATTRIBUTES Minimum of 8 years working full-time in product design or a similar role Minimum of 3 years' experience managing and leading other designers Expertise in product development and design process Knowledge of Agile development principles. Strong communication, analytical and interpersonal skills working within cross-functional teams A degree in Design, Human-Computer Interaction, or a related field is preferred Right Ship is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job. 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