Senior Functional Consultant

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we are seeking a Senior Functional Consultant.

The Senior Functional Consultant is required to lead and influence customers, gain a deep understanding of their business problems, and, through applying technical analysis, recommend a solution. They are an expert with business processes and the ServiceNow platform and processes, capable of delivering advice confidently when required. They work closely with the pre-sales team and are involved in delivering documentation through all stages of a project’s lifecycle.

We Hire For Culture First Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity. Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Responsibilities

• Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.
• Design, build and deploy business outcome-driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards.
• Translate business requirements into functional specifications/user stories.
• Communicate effectively with both technical and business teams.
• Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
• Obtain approvals from business users for the user stories.
• Ensure compliance to the stories developed.
• Identify areas of business process improvement and recommend solutions with pros, cons and risks.
• Manage and communicate business process and requirements ensuring proposed solutions meet customer expectations.
• Influence clients in leveraging ServiceNow functional capabilities to improve their business processes.
• Develop and improve required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, and gap analysis reports.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Advise functional and admin teams on design, development and ServiceNow best practices.

Requirements

• 5+ years of experience leading the definition and deployment of “to be” business processes solutions in internal or client environments from a people, process, and technology perspective.
• Solid experience in requirements gathering, including creating process documentation and running workshops.
• Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
• Experience with ServiceNow and a comprehensive understanding of the ServiceNow Enterprise Product Suite.
• Certified System Administrator certification desirable.
• ServiceNow Accreditations in IT Service Management and/or other product lines desirable.

Professional Qualifications And Education Requirements

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Good team player and team builder.
• ITIL Practitioner or Service Manager Certification preferred.
• Knowledge of other frameworks such as COBIT, TOGAF beneficial.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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