Backend Operations Support Engineer

2 weeks ago

Singapore Crypto.com Full time

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Job Duty and Responsibility: Operation Development and Testing a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team. b. Write and refine integration tests to ensure the robustness and reliability of the software. c. Build close relationships with different operation teams to continuously improve operational efficiency. Customer Support and Problem Resolution a. Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions. b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly. c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivatives trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving. d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products. System Reliability and Maintenance a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures. b. Provide system upgrade and optimization plans to enhance system performance and reliability. c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users. Timezone & Shift: Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs. Requirements Familiarity with

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