Customs Brokerage Operations Manager, AWS Cloud Logistics

Customs Brokerage Operations Manager, AWS Cloud Logistics AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. Responsibilities VENDOR MANAGEMENT Manage customs broker relationships and drive performance improvement initiatives across the region Own broker performance metrics and reporting, providing data-driven insights for business decisions Coordinate and standardize customs clearance processes across AWS sites/programs Resolve complex broker issues and implement preventive measures OPERATIONAL EXCELLENCE Analyze operational data to identify and execute process improvements Drive cross-functional collaboration to optimize import/export operations Lead automation projects and implement solutions for recurring customs clearance challenges Develop and track operational metrics to enhance efficiency and reduce clearance delays A day in the life / Role Manage customs brokerage operations across APAC, working with Transportation, Finance, AWS service teams, and Trade Compliance partners Drive operational performance through daily management of customs brokers, resolving complex clearance issues Monitor and analyze clearance metrics, implementing solutions to reduce delays and documentation gaps Partner with internal teams to optimize documentation flow and ensure broker compliance with trade requirements Lead broker performance reviews and develop action plans to address service gaps Own performance reporting and analytics for regional leadership Lead process automation initiatives to improve operational efficiency About The Team Diverse experiences. Amazon values diverse experiences. If you do not meet all of the preferred qualifications, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, powering customers from startups to Global 500 companies. Work/Life Balance We value work-life harmony and strive for flexibility as part of our working culture. When supported at work and at home, we can achieve more in the cloud. Inclusive Team Culture We foster inclusion through employee-led affinity groups and ongoing learning experiences that celebrate diversity. Mentorship and Career Growth We offer knowledge-sharing, mentorship, and career-advancing resources to develop well-rounded professionals. Basic Qualifications Bachelor's degree in Supply Chain, Business, Engineering, Finance, or related technical field 5+ years of hands-on experience in customs brokerage operations and international logistics Demonstrated expertise in customs regulations, documentation, and compliance procedures Experience managing cross-border shipments and resolving customs clearance issues Preferred Qualifications Experience in data center, cloud computing, or technology industry operations is preferred Strong communication skills with ability to present information clearly to various stakeholders, including leadership Familiarity with customs management systems and/or trade documentation platforms Experience working in fast-paced, tech-driven environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Asia-Pacific Resources Private Limited (Singapore)Job ID: A Seniority level Mid-Senior level Employment type Full-time Job function Distribution, Supply Chain, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x. Get notified about new Operations Manager jobs in Singapore, Singapore. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr