Assistant Manager/Senior Executive, Business Analyst

2 weeks ago

Singapore Agency for Integrated Care Full time

Company Description The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit Job Description This role will be part of the implementation team for the new Converged Grants System (COGS). Redesign operational processes, draw insights from data, understand and gather feedback to enable formulation and implementation of technology-enabled initiatives to: Enhance seniors', caregivers' and patients' journey to access schemes and grants as well as care providers' schemes and grants administration in the community, for example, simplify seniors' use of subsidies digitally Better operational processes, governance and administration of schemes and grants, for instance, streamline and automate processes using technology to improve efficiency Translate redesigned processes, insights and feedback into implementable initiatives and work with technology vendors and/or teams to actualise initiatives on IT systems as enabler Identify and implement relevant change management-related activities for different stakeholder groups, for example, involve end-users to formulate user stories as IT requirements and design of IT system user interface Support team lead to project manage initiatives, such as devise implementation timeline and mitigate issues encountered to minimise disruptions to implementation plans Conduct functional testing or sprint reviews with technology vendors and/or teams to facilitate the implementation of new IT systems or enhancements Use data analytical tools to identify, analyse and interpret patterns and trends for insights Please note that this role is on 3 years contract based on project timeline. Job Requirement Degree in any Science, Technology, Engineering, and Mathematics (STEM) subject or business-related discipline with at least 3 years of relevant experiences in systems thinking and design and change management Candidates with experiences involving use of Agile methodology, or process improvement approaches such as Six Sigma and Lean would have added advantage Demonstrate ability to ideate on impactful initiatives, meet deliverables within timeline and manage ambiguity in a fast-paced and dynamic work environment Able to articulate viewpoints, both written and verbal, in a clear and concise manner #J-18808-Ljbffr

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