L3 server operations

5 days ago


Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time

Job Description
Daily monitoring and troubleshooting of our distributed server landscape will be part of the task together with project work. Verifying the compliance and integrity of our systems is key to keep a high level of quality. Performance optimization and capacity monitoring is as essential as the resolution of end user problems through SAP’s internal ticketing system. Changes done to our landscape also include updating or creating documentation for level 3 Niche Area service.
1. Windows Server administration
Installing, configuring, and maintaining Windows Servers
Pre-requisites:
● Experience Level: Level 3● Min 5 – 7 years of hands-on experience with Windows Server administration
Last 2 major versions for all hard- and software
Expert knowledge of Windows troubleshooting
Expert knowledge of installation, configuration and troubleshooting of Microsoft cluster Services
Experience knowledge of MS Hyper-V
2. VMware v Sphere administration
Installing, configuring, and maintaining v Sphere ESXi
Pre-requisites:
● Experience Level: Level 3● Min 5 – 7 years of hands-on experience with VMware v Sphere administration● Expert knowledge
v Sphere ESXi, Virtual Center and VMware update manager
virtual machine technology
v Sphere troubleshooting (ESXi & VMs)
● Expert knowledge in troubleshooting on ESX servers using Command line / Power CLI
● Expert knowledge of storage protocols
3. Server Hardware (HPE preferred)
Remote management
Firmware updates and patches
Guiding hardware upgrades / FRU
Singapore Data Center support
Pre-requisites:
Experience Level: Level 3
5 years of hands-on experience with server hardware. (HPE preferred)
4. Net App Storage administration
Remote management
Firmware updates and patches
Troubleshooting (WAFL/NFS/i SCSI/SMB/CIFs)
Pre-requisites:
● Experience Level: Level 3● 5 years hands on experience of Net App storage administration would be beneficial● Expert knowledge
Power Shell (ability to read, modify and create scripts)
ITIL processes and ticket handling
IT security concepts
5. Azure Cloud Administration
Configure, deploy and manage Azure Cloud assets
Pre-requisites:
Min 1-2 years of hands-on experience in Azure Compute Instance, Storage Accounts, Networking and Managed Databases
Practical knowledge with managing via Azure CLI, Azure Powershell and Portal
Basic security contextual knowledge in Azure NSGs, RBAC and API keys
6. Monitoring IT Support Tickets / emails / hotline
7. Good network knowledge
Good knowledge of TCP/IP (v4) protocol
Troubleshooting network connectivity
Good understanding of router & switch configurations (VLAN/Trunk/ACL)
8. Desired knowledge
Hands on experience with MS SCOM operations
Basic Project Management experience
Vendor support ticket creation and follow-up for Netapp, Microsoft, VMware and HPE
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