Lead Teller/Lead Front Line Associate

5 hours ago


Singapore Western Union Full time

Lead Teller/Lead Front Line Associate page is loaded
Lead Teller/Lead Front Line Associate
Apply locations SGP - Singapore - Retail Branch Location time type Full time posted on Posted 6 Days Ago time left to apply End Date: December 27, 2024 (16 days left to apply) job requisition id JR0122659
Lead Teller/Lead Front Line Associate
At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an individual who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping in hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.
Key responsibilities
Oversees multiple Western Union Branches
Achieve assigned branch targets
Map competitors’ rates and service offerings
Help hire and train employees
Manage the branch’s budget
Actively promote new products and initiatives
Accountable for managing Duty Roaster in a timely manner
Provide excellent service for Western Union customers
Allocate branch resources as per staff and client needs
Liaise between the branch and head office and be the bridge between management and Front Line Associates
Manage reports for the branches (e.g., Finance report, WUpos report)
Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems
Employee engagement team building activities
Well versed with company policies
Here are some skills, attributes, and qualifications you will have:
Strong leadership skills
An affinity for problem-solving
Analytical skills
Highly organized with time and team management
Strong communication skills
Fluency in English and other languages preferred
Proficiency in MS Office tools
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Please see the location-specific benefits below:
Your Singapore specific benefits include:
18 days holidays
Birthday Leave
Eldercare Leave
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date: 12-27-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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