Manager, Rider Engagement and Communications
2 weeks ago
Manager, Rider Engagement and Communications
"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core.
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
We are looking for a highly-driven and motivated
Rider Marketing and Community Manager
for our team in Singapore. The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.
This role will be based in Singapore and will report to the Head of Logistics Singapore. The successful candidate will be responsible for managing engagement, communication and branding for rider business.
Responsibilities:
Oversee, maintain and manage all rider-related communication channels (7 channels: website, mobile application, email, social media, SMS, Telegram, and focus group discussions)
Oversee all 40+ rider partnerships, deals, and discounts
Conceptualize and execute monthly rider events and campaigns (Both online and offline) together with our Rider Admin
Responsible for projects under rider insurance and rider government affairs
Handle all marketing-related rider projects such as PR, social media, advertising, online and in-person activations, etc.
Responsible for the design, launch, and distribution of quarterly rider equipment and accessories
Spearhead ad-hoc projects that ensure the growth and retention of the 35k+ delivery fleet of foodpanda Singapore
Requirements:
Bachelor's Degree in Marketing/Business or equivalent
At least 3 years of work experience in a marketing/branding/communication role
Able to create and engage with data-driven marketing
Proactive and could lead independent projects
Ability to communicate effectively and confidently at all levels
Process-oriented and data-driven
Ability of write well and clear communication for the rider base to understand
Seniority level
Associate
Employment type
Full-time
Job function
Marketing, Advertising, and Public Relations
Industries
Internet Marketplace Platforms
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