Income Insurance Limited | Executive, Business Support Operations

24 hours ago


Singapore Income Insurance Limited Full time

Sales Submission
Processing of sales submissions from representatives for submission to product providers
Checking of submission documents based on regulatory and internal guidelines to assess the status of submission & follow through on required rectification(s) where necessary
Perform customer due diligence and on-boarding
Identification and escalation of potential risks for customers and/or sales submissions
Perform accurate lodgement of sales submissions and relevant submission acceptances on providers’ portal
Attend to queries from product providers, representatives or inter-department teams
Adherence to regulatory and internal guidelines for processing functions
Meeting of KPIs – accuracy, quality output and service levels
Systems
Identify/highlight interdependencies when analyzing issues and proactive to propose resolution
Participation in system enhancement activities
Provision and review of system requirements
Performing User Acceptance Testing (UAT) for changes implementation and issue logs raised
Work closely with cross-functional teams for processing functions with inter-dependencies
General Administration
Distribute and maintain proper records of all policy documents (i.e. returned applications, forms, cheques, etc from principals
Scan, index and maintain all received sales submissions in the Representatives’ folders
Pack internal documents and arrange for retention at offsite storage (relating to new submissions)
Maintenance of records for Principals' endorsed batch lists and courier services consignment notes
Management and dissemination of providers’ announcements/updates
Review/Update the Standing Operating Procedure manual regularly
Backup for induction training for newly appointed representatives on sales submission process
Perform ad-hoc tasks as and when assigned
Qualifications:
Diploma in Business Administration or equivalent
Minimum 2-3 years, preferably in the banking/financial industry
Possess knowledge of financial products (such as insurance and investment)
Proficient in Microsoft Office applications
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