Top Customer Solutions Engineer, Databases and Storage, Google Cloud

Customer Solutions Engineer, Databases and Storage, Google Cloud Join the Google Cloud team to guide customers through technical challenges, optimize performance, and drive adoption of Google Cloud Platform (GCP). Work may require a shift pattern or non-standard work hours, including weekends. Overview The High Touch Support team focuses on customer‐centric support to build trust and enable growth on GCP. In this role you will provide dedicated service, anticipate customer needs, optimize product performance, and contribute improvements to product, tools, processes, and documentation. Responsibilities Work with customers on production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns. Develop an understanding of Google Cloud product technology and underlying architectures by troubleshooting, reproducing, and determining root causes for customer‐reported issues, building tools, and faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production. Work as part of a global team of developers and consultants that ensure customer support. Work non‐standard work hours/shifts including weekend work. Minimum Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of experience in troubleshooting and advocating for customer needs, managing technical issues, or software development. Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks). Experience in writing, reading, and debugging code in Java, C, C++, Python, or Go. Experience in working with distributed systems, including common solutions or design patterns. Experience with web technologies (e.g., HTML, DNS, TCP, etc.). Preferred Qualifications Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling. Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for customer issues. Experience in developing developer tools (e.g., automation, testing, debugging). Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform). Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client‐server protocols. Seniority Level Not applicable Employment Type Full-time Job Function Project Management, Consulting, and Engineering Industries Information Services and Technology, Information and Internet Equal Employment Opportunity Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. #J-18808-Ljbffr