Customer Success Executive
2 weeks ago
Customer Success Executive - Personal Loans Lendingpot is an innovative personal loans aggregator based in Singapore. We specialize in simplifying the loan process by connecting borrowers with a broad range of licensed moneylenders. We are currently seeking a Customer Success Executive to support our Singaporean clients. In this role, you will guide customers through the loan application journey, leveraging phone and chatbot interactions to provide timely assistance, answer inquiries, and ensure a smooth application process. Your focus will be on building strong client relationships, driving loan closures, and enhancing the overall customer experience, while collaborating with our internal team to refine processes and stay informed about industry trends. Role Overview If you're driven and ready to contribute, join our team and play a key role in shaping the success of Lendingpot's customer experienceResponsibilities Interact with customers primarily via phone and chatbot to guide them through the personal loan application process. Utilize automated chatbot functionalities to assist customers in their loan inquiries and provide prompt responses. Answer customer enquiries regarding loan terms, eligibility, and other related matters. Be proactive in following up with borrowers and lenders to ensure a smooth loan application process. Assist clients in booking appointments with lenders and help facilitate communication between parties. Maintain a strong focus on sales orientation to drive loan closures and achieve performance targets. Engage with customers from diverse ethnic backgrounds, requiring fluency in English language. Establish and maintain positive, long-term relationships with clients to promote customer loyalty. Collaborate with the internal team to continuously improve processes and enhance customer experience. Keep abreast of industry trends and market changes to provide relevant information to customers. Ensure compliance with company policies, procedures, and regulatory guidelines. Requirements Proficiency in spoken and written English language is essential. Minimum 1 year of experience in a Customer Success role. Excellent communication and interpersonal skills to effectively engage with customers. Prior experience in sales or customer-facing roles is advantageous but not mandatory. Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously. Demonstrated problem‐solving skills to address customer concerns and resolve issues effectively. Comfortable working with automated chatbot functionalities and learning new technological tools. Strong organization and time‐management abilities to meet customer needs promptly. Result‐driven and goal‐oriented mindset with a track record of meeting or exceeding sales targets. Adaptability and willingness to learn about personal loan products and processes. Self‐motivated, proactive, and able to work independently as well as part of a team. Be careful - Don't provide your
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Customer Success Executive
2 weeks ago
Singapore myGwork - LGBTQ+ Business Community Full timeJoin to apply for the Customer Success Executive role at myGwork - LGBTQ+ Business Community 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Executive role at myGwork - LGBTQ+ Business Community This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business...
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Customer Success Executive
21 hours ago
Singapore Finastra Full time**Who are we?**: **What will you contribute?** We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is...
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Customer Success Executive
5 days ago
Singapore Groundup.ai Pte Ltd Full timeJoin to apply for the Customer Success Executive role at Groundup.ai . Location: Based in Indonesia. Groundup.ai aims to empower every workplace to be an AI-driven company. We envision that our clients will be using our AI tools as a foundation in their everyday operations. As we continue bringing our innovative approach to fast‐growing companies across...
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Customer Success Executive
1 week ago
Singapore Finastra Full timeWho are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
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Customer Success Executive
2 days ago
Singapore ServiceNow Full time $120,000 - $200,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Executive
5 days ago
Singapore Finastra Full timeOverview Join Finastra as a Customer Success Executive and help customers fully realize the value of our Treasury and Capital Markets solutions. You will guide clients from implementation to long‐term satisfaction, driving adoption, renewal, and upsell. Who are we?Finastra is a global provider of open‐finance software solutions that serve over 8,000...
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Customer Success Executive
5 days ago
Singapore Finastra Full timeDescription Overview Join Finastra as a Customer Success Executive and help customers fully realize the value of our Treasury and Capital Markets solutions. You will guide clients from implementation to long‑term satisfaction, driving adoption, renewal, and upsell. Who are we? Finastra is a global provider of open‑finance software solutions that serve...
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Customer Success Executive
5 days ago
Singapore Finastra Full timeDescription Overview Join Finastra as a Customer Success Executive and help customers fully realize the value of our Treasury and Capital Markets solutions. You will guide clients from implementation to long‐term satisfaction, driving adoption, renewal, and upsell. Who are we?Finastra is a global provider of open‐finance software solutions that serve...
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Customer Success Transformation Executive
1 week ago
Singapore ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
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Customer Success Executive
3 days ago
Singapore Ailytics Pte. Ltd. Full timeCustomer Success Executive Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square...
