Singtel | Server
2 days ago
Server / Network Security Support Engineer
The Singtel Group, Asia's leading communications group, provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT), and digital solutions.
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a Server / Network Security Support Engineer, you are required to provide maintenance support to clients. You will play a key part in the Technology Services Delivery team to ensure security solutions are maintained at the highest quality and standard.
What will you do?
Perform Preventive Maintenance on customers' solutions with accuracy and adhere to high quality of work.
Perform Corrective Maintenance on any fault calls reported and comply closely to project SLA.
Perform Patch Management support, plan and apply regular updates to mitigate vulnerabilities, OS patching, and maintain system compliance.
Provide support to customer asset discovery, consolidation, tracking, updating, and monitoring to ensure they are up-to-date.
Perform regular health checks and activities to ensure operational effectiveness for customers.
Provide and prepare technical maintenance documentation to be delivered for customers.
Work closely and collaborate with different stakeholders from internal teams to vendors to provide end-to-end support for assigned tasks.
Work closely with Team Leader or Service Manager to meet customer delivery milestones.
Participate in maintenance standby duty to cover 24x7 support on a rotational basis as pre-assigned by the team lead.
The ideal candidate should possess:
Diploma / ITE in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent.
Typically 1-2 or more years of experience in the IT domain and some experience in patching for Windows environments.
Understanding of System/Servers and Network technology.
Knowledge of network systems, network architecture, routing, switching, firewall, and security.
Knowledge of technical vulnerability management (vulnerability assessment, penetration testing), security technologies (system hardening, IDS/IPS, firewall), security incident response, and security assessment.
Certification in CCNA, CISSP, or equivalent network or IT security certifications will be a value-add.
Team player with strong communication and interpersonal skills.
Self-motivator with a positive attitude and high energy.
Independent and customer focused.
Proficient in written and spoken English.
Able to travel as required.
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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