Financial Service Representative

1 day ago


Singapore beBeeCustomeroriented Full time

Job Role: Financial Service Representative

  • Attend to walk-in customers ensuring a high level of service quality.
  • Efficiently handle over-the-counter transactions, including cash deposits and withdrawals.
  • Assist customers with enquiries, guaranteeing excellent service standards to achieve maximum customer satisfaction.
  • Identify opportunities to introduce customers to our banking products and services.
  • Educate customers on the benefits of our digital platform.
  • Drive service excellence in customer satisfaction areas - wait times, issue resolution, and feedback escalation.
  • Demonstrate ability to understand complex issues and promptly escalate to management if required.
  • Ensure adherence to regulatory requirements at all times.
  • Contribute to personal and team growth by accomplishing related objectives.

Requirements:

  • Customer-focused attitude
  • Able to manage large crowds effectively
  • Previous experience in customer service is beneficial

Work Schedule: 5.5 working days per week



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