Senior Manager – Incentive Management and Governance, Operations New Info-communications Media

What the role is Shaping Singapore’s digital future as Digital Architects of Singapore’s Future, we at the Infocomm Media Development Authority (IMDA) often tackle head-on challenges that come with developing and deploying emerging, frontier technologies across various sectors. We Dream, Design and Deliver in the technology and media space, leading Singapore into a limitless digital future. Join us in playing an exciting role in building Singapore’s digital metropolis. You will be part of a dynamic team that manages and administers IMDA grant initiatives and projects to ensure proper accountability, governance, and transparency. If you have what it takes to build Singapore’s digital future with us, we are looking for a Senior Manager for the role of Incentive Management and Governance, Operations What you will be working on Lead the Corporate Group in IMDA’s Incentive Management and Governance division. Supervise the team to automate, simplify and analyse grant data for smart grant processing to enable improvement and achieve 50% efficiency gain in grant operations. Be a change agent to champion Digitalisation/Operational Transformation and Process automation projects to drive continuous process improvement by streamlining, redesigning, automating and digitalising manual, repetitive, time-consuming processes and tasks. Oversee the Incentive Management & Governance (IMG) Operations team to ensure efficient day-to-day execution of grant operational tasks; conduct regular reviews of operational challenges and issues faced by grantees and business lines, and engagements with key internal stakeholders to ensure prompt resolution and recommendations for process improvements. Work with IMG Policy team to lead the execution of the revised grant audit framework to ensure strong governance and compliance of grant operational processes to improve efficiency and effectiveness of grant claims. Guide the team on contract management to monitor vendor performance against service level standards and agreements (SLAs) for outsourced claims auditors. Mentor and motivate staff to foster team collaboration, achieve productivity and advocate continuous learning for competencies development. What we are looking for Degree holder or Polytechnic graduate with at least 8 to 10 years of relevant experience in operational functions and data analysis, as well as experience in leading and managing teams. Possesses strong planning, prioritizing and organisational abilities to oversee multiple projects. Knowledge and experience in driving operations efficiency through automation tools e.g. Robotic Process Automation (RPA) and Artificial Intelligence (AI) Operations tools preferred. Active drive to deliver operational excellence with the ability to think and address issues proactively and propose solutions. Strong interpersonal and stakeholder management skills to lead cross-functional teams. Excellent verbal and written communication skills. Self-motivated with a growth mindset and ability to work independently to guide the Operations team with minimal supervision. What we are looking for (role notification) Only shortlisted applicants will be notified. Position will commensurate with experience. About Info-communications Media Development Authority Info-communications Media Development Authority ( offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world. We offer opportunities where talented individuals and teams can make a difference. IMDA promotes and regulates the infocomm and media sectors as a statutory board in the Ministry of Communications and Information. #J-18808-Ljbffr