Player support specialist

1 week ago


Singapore Hoyoverse Full time

What You Will Do: The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience. Respond to players' in-game inquiries and provide solutions to issues Handle and resolve related complaints, suggestions, and consultations Engage with the players to gather feedback and enhance player’s satisfaction Monitor and report any game anomalies or issues Collaborate with technical teams to resolve issues promptly Contribute to the improvement and optimization of existing processes and content What We Are Looking For: Language Proficiency: Fluent in English and in one of the following languages to effectively communicate with diverse audiences:Simplified Chinese Traditional Chinese Bahasa Indonesia Vietnamese Thai Experience and Skills: Minimum of two years of experience in game customer service or a related field Familiarity with the gaming industry and a passion for anime culture Extensive gaming experience: familiarity with Genshin Impact and Honkai: Star Rail and Zenless Zone Zero will be considered an advantage Personal Attributes: Excellent communication and collaboration skills Strong service orientation with resilience to stress Responsible, patient, and details oriented, with a focus on execution and continuous improvement Ability to support and manage multiple projects simultaneously Working Conditions: Ability to work in a fast-paced environment Flexibility to work in shifts, including weekends and holidays, if required #J-18808-Ljbffr



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