Regional Technical Service Engineer
2 weeks ago
Our client is an international MNC in the Healthcare industry, and a leader within their therapeutic area. Partnering closely with them, we are recruiting for a
Regional Technical Service Engineer
to manage all servicing, customer service-related issues, and 3rd party vendors for their suite of medical device equipment.
Responsibilities
Attends to Customer's technical service issues via phone and personal visit
Reports, manages and liaises all Service matters to Helpdesk
Follows up on all repair cases in a timely manner
Monitors and manages the existing loaner and demo sets among the Customers
Manages, follows and executes service and troubleshooting SOPs
Prepares Service/Meeting Reports and action lists for all reviews and audits
Manages problematic situations with customers regarding service repairs and phone troubleshooting
Works with stakeholders to identify, develop, implement, and document new processes required to improve the service delivered to customers.
Ensures that customer incidents and requests are dealt with according to agreed guidelines
Requirements
Minimum 5 years Customer service experience & technical troubleshooting experience in the medical device industry
APAC regional support experience required
QA experience is an added advantage
Experience in team management is an added advantage
For more information, please apply with your updated CV in Word document. Kindly understand that only shortlisted candidates will be notified.
Ambrose Chan
Registration Number: R1218177
EA License Number: 17C8502
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