Part Time Customer Service Officer

Join Us as a Part-Time Customer Service Officer

At The Write Connection (TWC), we specialise in English and Writing enrichment for primary and secondary students. We're committed to delivering exceptional programmes that empower our students to succeed academically and beyond.

Our Customer Service Officers are the face of our brand, providing warm, personalised service and supporting parents with their enquiries. We're looking for passionate, service-oriented individuals to join us as Part-Time Customer Service Officers.

If you love connecting with people, thrive in a team environment, and want a shorter workweek that leaves time for your other passions, we'd be excited to welcome you to our team

Key Responsibilities

Sales & Leads Management

• Confidently share and promote TWC programmes to current and prospective customers
• Follow up with leads, arrange trial lessons, and support the enrolment process
• Respond to queries via phone, email, and walk-ins effectively and professionally

Customer Service

• Provide prompt, friendly service by addressing enquiries, resolving issues, and escalating when needed.
• Maintain a cheerful, professional attitude to create a welcoming experience.
• Listen to feedback and share insights to improve service.
• Stay updated on programmes and promotions to share accurate info.
• Go the extra mile to ensure customer satisfaction.

Administrative Support

• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Assist teachers and students where needed and contribute to smooth centre operations
• Other duties associated with the role and assigned by the line manager.

Work Hours

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Weekends: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Commitment: At least 3 days in a week, including at least two weekend shifts.
• Work schedule will be arranged based on your availability and subject to mutual agreement with the company.

Work Location

Part-time staff may be assigned to any of our centres islandwide, in accordance with operational requirements. However, we will take your location preferences into consideration when finalising deployment.

Job Requirements

• Minimum GCE 'O' Level qualification.
• At least 1 year of customer service experience (enrichment/education setting preferred)
• Strong English communication skills (spoken and written)
• Proficiency in MacBook and G-Suite tools (Docs, Sheets, Gmail, Drive)
• Strong interpersonal skills, initiative, and attention to detail
• Sales experience is a plus
• A team player with a positive attitude
• Willingness to work at different centres when required
• Students from ITE, Polytechnic, and University levels are welcome to apply.

Why Join Us?

• Competitive hourly pay that values your time and contribution.
• Build strong communication and customer service skills you can use anywhere in your career.
• Sharpen your ability to stay organised and composed in a lively, fast-paced setting.
• Pathway to full-time opportunities in the future (subject to availability).
• Work in a dynamic, supportive team culture that champions growth and excellence.
• Enjoy true work-life balance with our no-overtime and no take-home work policy for this role.

Job Types: Part-time, Contract, Temporary, Internship, Fresh graduate, Freelance, Student job

Pay: $ $15.00 per hour

Benefits:

• Flexible schedule
• Promotion to permanent employee

Work Location: In person