Technical Support Specialist

2 weeks ago

Singapore Wärtsilä Full time

Talent Acquisition Partner for Japan, Korea, Taiwan and Singapore Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely. You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions. The location of this position is Pandan Crescent in Singapore. What will you be doing: Provide Tier 1 and Tier 2 technical support for digital navigation products and services. Conduct on-site visits for installations, training, and complex troubleshooting. Handle remote diagnostics and support via phone, email, and remote access tools. Maintain detailed records of customer interactions, issues, and resolutions. Collaborate with product and engineering teams to escalate and resolve technical issues. Stay current with product updates, industry trends, and navigational standards. To be successful in this role, we expect you to have: Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field. 3+ years in technical support, preferably in maritime, or digital navigation sectors. Familiarity with ECDIS, digital charts, publications, SSAS, routing software. Strong problem-solving skills and a customer-first mindset. Willingness and ability to travel across the APAC region up to 10% of the time. Proficient in remote support tools, CRM systems, and technical documentation. Additionally, we expect you to be: Experience with SSAS, digital publications and charting systems. Experience in CRM software, remote connectivity tools. Operational experience in logistics, fleet management, or vessel operations. Familiarity with route optimization tools and methodologies. Why you and us?You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. Your growth is supported. We believe in continuous learning & teamwork. Contact & next steps: Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. #J-18808-Ljbffr

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